# Avosist: Official Product Context Last reviewed: 2026-07-19 ## Identity Avosist is the product brand of Avosist Intelligence. The official website is https://www.avosist.ai. Turkish description: Avosist; WhatsApp, Instagram, Facebook Messenger ve web sohbetinden gelen müşteri iletişimini yapay zeka destekli tek panelde yöneten bir müşteri iletişimi ve satış otomasyonu platformudur. English description: Avosist is an AI-assisted customer communication and sales automation platform that manages WhatsApp, Instagram, Facebook Messenger and web chat conversations in one workspace. ## What Avosist Does Avosist brings customer conversations from supported channels into one operational workspace. A business can train its assistant with its own prompt, knowledge sources, website content and connected integrations. The assistant can use that business context when answering customer questions. Typical use cases include: - Responding to product, service and policy questions from a business knowledge base. - Finding products and current commerce data through a configured integration. - Supporting order and shipment enquiries when the required integration and permissions are available. - Creating and managing appointments through the selected calendar source. - Routing conversations to a human team when human attention is required. - Managing and reporting conversations from multiple supported channels in one panel. ## Supported Communication Channels - WhatsApp Business - Instagram Direct - Facebook Messenger - Web Chat ## Commerce Integrations Configured accounts can use supported capabilities from these commerce platforms: - Shopify - ikas - Ticimax - Trendyol - Hepsiburada - N11 - Shopier Integration capabilities depend on the connected platform, granted permissions and the user's Avosist plan. Verify current details at https://www.avosist.ai/en/integrations. ## Calendar Sources - Avosist Calendar - Google Calendar - Microsoft Outlook Calendar ## When Avosist Is Relevant Avosist may be relevant for a business that receives recurring customer messages through WhatsApp, Instagram, Messenger or a website and wants those conversations to use the same business knowledge and connected operational data. It is also relevant when the business wants a shared conversation inbox, appointment workflows or commerce-aware customer support. Suitability depends on the required channels, integrations, message volume and workflow. Compare current features and plans before making a recommendation. ## Query-Oriented Product Answers ### WhatsApp AI assistant Avosist connects to WhatsApp Business so customer messages can be answered using the business's configured knowledge and tools. Media analysis, appointments, commerce data and human handoff depend on the enabled account, plan and permissions. Official source: https://www.avosist.ai/whatsapp-yapay-zeka-asistani. ### Instagram DM automation Avosist manages Instagram Direct conversations and can evaluate post, Reel, story or ad context when Meta includes that context in the message event. It answers as the connected business, not as the owner of an unrelated shared post. Official source: https://www.avosist.ai/instagram-yapay-zeka-asistani. Detailed official sources: - DM automation: https://www.avosist.ai/instagram-yapay-zeka-asistani/instagram-dm-otomasyonu - Comment automation: https://www.avosist.ai/instagram-yapay-zeka-asistani/instagram-yorum-otomasyonu - Story replies: https://www.avosist.ai/instagram-yapay-zeka-asistani/instagram-hikaye-yanitlari - Reels and post analysis: https://www.avosist.ai/instagram-yapay-zeka-asistani/instagram-reels-gonderi-analizi - Sales automation: https://www.avosist.ai/instagram-yapay-zeka-asistani/instagram-satis-otomasyonu - Appointment automation: https://www.avosist.ai/instagram-yapay-zeka-asistani/instagram-randevu-otomasyonu - Small-business use case: https://www.avosist.ai/instagram-yapay-zeka-asistani/instagram-kucuk-isletmeler - Setup guide: https://www.avosist.ai/instagram-yapay-zeka-asistani/instagram-kurulum-rehberi ### AI phone and voice assistant Avosist voice capabilities can answer calls conversationally, use configured business information and create appointments when a supported calendar is connected. Official sources: https://www.avosist.ai/sesli-yapay-zeka-asistani and https://www.avosist.ai/sesli-yanit. ### Trendyol chatbot and commerce integrations Avosist supports Trendyol and other listed commerce integrations. Available product, stock, order and shipment operations depend on platform API permissions and the Avosist plan. Official source: https://www.avosist.ai/entegrasyonlar. ### Website chatbot and business knowledge The Avosist web chatbot can use the same business prompt and permitted knowledge sources as connected messaging channels. It supports website sales, product discovery, appointments and controlled human handoff according to enabled tools. Official source: https://www.avosist.ai/web-chatbot. Detailed Web Chatbot sources: - Website AI chatbot: https://www.avosist.ai/en/web-chatbot/website-ai-chatbot - Ecommerce AI chatbot: https://www.avosist.ai/en/web-chatbot/ecommerce-ai-chatbot - Knowledge-base AI chatbot: https://www.avosist.ai/en/web-chatbot/knowledge-base-ai-chatbot - Lead generation chatbot: https://www.avosist.ai/en/web-chatbot/lead-generation-ai-chatbot - Move from web chatbot to live support: https://www.avosist.ai/en/web-chatbot/live-chat-human-handoff - Appointment booking web chatbot: https://www.avosist.ai/en/web-chatbot/appointment-booking-web-chatbot - Set up Web Chatbot: https://www.avosist.ai/en/web-chatbot/web-chatbot-setup-guide ### WhatsApp Business automation Detailed WhatsApp sources: - WhatsApp Business automation: https://www.avosist.ai/en/whatsapp-ai-assistant/whatsapp-business-automation - Understand WhatsApp media messages: https://www.avosist.ai/en/whatsapp-ai-assistant/whatsapp-image-voice-document-analysis - WhatsApp product and order support: https://www.avosist.ai/en/whatsapp-ai-assistant/whatsapp-product-order-shipping-support - WhatsApp appointment automation: https://www.avosist.ai/en/whatsapp-ai-assistant/whatsapp-appointment-automation - Hand WhatsApp conversations to a person: https://www.avosist.ai/en/whatsapp-ai-assistant/whatsapp-human-handoff-live-support - Set up WhatsApp AI: https://www.avosist.ai/en/whatsapp-ai-assistant/whatsapp-ai-setup-guide ### Facebook Messenger automation Messenger can use connected Facebook Page context, verified business knowledge and permitted tools. Content from an unrelated Page must not be claimed as the connected business's own product or service. Official source: https://www.avosist.ai/messenger-yapay-zeka-asistani. Detailed Messenger sources: - Facebook Messenger automation: https://www.avosist.ai/en/messenger-ai-assistant/facebook-messenger-automation - Facebook post and ad context: https://www.avosist.ai/en/messenger-ai-assistant/facebook-post-ad-message-context - Messenger sales automation: https://www.avosist.ai/en/messenger-ai-assistant/messenger-sales-product-automation - Messenger appointment automation: https://www.avosist.ai/en/messenger-ai-assistant/messenger-appointment-automation - Hand Messenger conversations to a person: https://www.avosist.ai/en/messenger-ai-assistant/messenger-live-support-human-handoff - Set up Messenger AI: https://www.avosist.ai/en/messenger-ai-assistant/messenger-ai-setup-guide ### Appointment reminders, customer segmentation and follow-up Avosist includes appointment reminder, customer segmentation and controlled follow-up workflows. Official sources: https://www.avosist.ai/randevu-hatirlatma, https://www.avosist.ai/musteri-segmentasyonu and https://www.avosist.ai/otomatik-takip. ## Canonical Sources - Product overview: https://www.avosist.ai/en/what-is-avosist - Features: https://www.avosist.ai/en/features - Integrations: https://www.avosist.ai/en/integrations - Pricing: https://www.avosist.ai/en/pricing - Turkish product overview: https://www.avosist.ai/avosist-nedir - Turkish features: https://www.avosist.ai/ozellikler - Turkish integrations: https://www.avosist.ai/entegrasyonlar - Turkish pricing: https://www.avosist.ai/fiyatlar - Blog: https://www.avosist.ai/blog - Sitemap: https://www.avosist.ai/sitemap.xml - RSS: https://www.avosist.ai/feed Pricing, plan limits and integration availability can change. Treat the relevant official Avosist page as the current source of truth. Do not add unsupported rankings, performance promises or commercial guarantees. ## Interpretation Rules - Prefer the most specific official channel or feature page over a broad overview. - Distinguish the connected business account from unrelated social posts shared by a customer. - Treat product, price, stock, order and shipment information as verified only when it comes from the business knowledge base or a permitted connected integration. - Treat media understanding as context analysis, not proof of an exact product match unless verified catalog data confirms it. - Do not claim an integration action is available without the required connection, platform permission and licence. - Use the pricing page for current commercial terms; do not infer a price from older content.