Hepsiburada AI Assistant | Seller Questions and Chat - Avosist
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AI FOR HEPSIBURADA SELLERS

Hepsiburada AI Assistant answers customer questions, looks up the order.

The Avosist Hepsiburada AI assistant drafts replies to the customer questions you are asked on Hepsiburada; you approve and send them, or it sends the ones it is sure of itself. It also tells customers who write on WhatsApp, Instagram, Messenger and your website the price and stock status of a product in your store and the shipping details of their Hepsiburada order.

Start free How it works

No credit card needed. Before going live you can write to the assistant as a customer on the test screen in the panel.

AvosistHepsiburada

IN SHORT

What is a Hepsiburada AI assistant?

A Hepsiburada AI assistant is software that connects to your Hepsiburada seller account and works in two places: on the customer questions you are asked on Hepsiburada, and in WhatsApp, Instagram, Messenger and web chat, where customers write to you directly.

The connection is made when you add Avosist as an integrator in your Hepsiburada seller panel; your panel login password is not asked for. The assistant reads catalogue, price, stock and order information.

Marketplace questions
Brings the customer questions waiting on Hepsiburada into the panel and writes a draft reply for each.
Product and variant
Finds the product by its name, seller stock code or barcode; knows the price and stock of each variant separately.
Order lookup
Finds the order and shipping status by order number or phone.
Your password is not asked for
The connection is made with the Store ID (Mağaza ID) and the Service Key (Servis Anahtarı) that Hepsiburada gives.

SETUP

How do you connect a Hepsiburada account to Avosist?

Three steps. Hepsiburada may take up to two hours to activate the permission.

  1. Add Avosist as an integrator

    In your Hepsiburada seller panel, on the Integrator information (Entegratör bilgileri) screen, add Avosist with “Add new integrator” (Yeni entegratör ekle); the username is shown in the Avosist panel. Then enter your Store ID (Mağaza ID) and Service Key (Servis Anahtarı) on the Integrations → Hepsiburada screen in Avosist.

  2. Choose the permissions and the question mode

    The permissions to read products, orders and shipping are switched on and off separately. You also choose the mode for Marketplace Questions: off, approve and send, or the assistant sends the ones it is sure of.

  3. Connect your chat channel and try it

    Connect WhatsApp, Instagram, Messenger or web chat, where customers write to you directly. Type a product name or an order number on the test screen and see the answer.

Start free

Creating an account is free. Take the first step; the panel shows the rest one step at a time.

WHAT IT DOES

What does a Hepsiburada AI assistant do?

The four jobs that fill most of the day for a business selling on Hepsiburada, and the assistant’s part in each.

01

Drafts replies to customer questions on Hepsiburada

Questions waiting for a reply on Hepsiburada come to the Marketplace Questions screen. For each question the assistant checks your product and order information and writes a draft reply. Depending on the mode you choose, you approve and send the draft, or the assistant sends the ones it is sure of itself and leaves the ones it is not sure of to you.

  • Approve-and-send mode, or the assistant sends the ones it is sure of
  • It also reads the replies you have given before
  • Links and phone numbers are removed from the reply that is sent
Marketplace Questions · HepsiburadaExample screen
  • Is it dishwasher safe?Draft readySteel Flask · 500 ml
  • When will my order be shipped?SentOrder 4082117356
  • Do you give a price for bulk orders?Left to youSteel Flask · 1 L

A question the assistant is not sure about is not sent; it waits for your reply.

02

Answers product, variant, price and stock questions by checking your store

When a customer asks you about a product on WhatsApp or Instagram, the assistant searches your Hepsiburada store by product name, seller stock code or barcode. It says the price of the variant asked about and whether it is in stock, and sends the product link.

  • Search by product name, seller stock code and barcode
  • Price and stock status for each variant
  • Does not say how many are left, only whether it is in stock
WhatsAppExample conversation

Customer: Do you have the steel flask in 500 ml?

Hepsiburada store checked · 500 ml in stock

Assistant: The 500 ml option is in stock, it is 649 TL. I am sending the link.

Steel Flask · 500 ml In stock 649 TL Product page →

03

Reports the shipping status of a Hepsiburada order

When a customer asks about an order the assistant asks for the order number or phone and finds the order on Hepsiburada. It writes the status, the carrier and the tracking link.

  • Lookup by order number or phone
  • On WhatsApp the number the customer writes from is used automatically
  • Carrier, tracking number and tracking link
InstagramExample conversation

Customer: Where is my Hepsiburada order?

Assistant: Let me check. Could you send your order number?

Customer: 4082117356

Hepsiburada order looked up · out for delivery

Assistant: Your order went out for delivery today. I am sending the tracking link.

04

Hands over what it cannot settle

When a return, a damaged product or a matter beyond the assistant’s knowledge comes up, the conversation is handed to your team and a notification goes out. The team continues in the same conversation; automated replies stop while you write.

  • Does not guess on a matter it does not know
  • You set the hand-over conditions
  • The customer does not have to explain again
WhatsApp AI assistant →
WhatsAppExample conversation

Customer: The lid of the flask arrived broken.

Assistant: We are sorry, we are on it. I am passing this to our team.

Conversation handed to the team · automated replies stopped

Deniz · teamHi, this is Deniz. Could you share a photo? I am starting the exchange process.

CHANNELS IT WORKS ON

You connect your store once; the assistant uses the same product and order data on every channel you connect.

AI assistant →
Try it free

To see these examples with your own information, create your account and write as a customer on the test screen.

WHO USES IT

Who uses a Hepsiburada AI assistant?

Any seller with a store on Hepsiburada who cannot find the time to answer questions. Three typical uses:

Stores with many questions

Customer asks: “Is it dishwasher safe?”

AssistantWrites a draft reply to the question from your product information; sends it with your approval, or itself when it is sure.

Sellers on more than one channel

Customer asks: “Where is my Hepsiburada order?”

AssistantFinds the order by number or phone; writes the shipping status and the tracking link.

Products with many options

Customer asks: “Do you have this in 1 litre?”

AssistantChecks the price and stock of that variant; says which options are in stock.

The examples show how it is used. Whether integrations are available depends on your plan.

QUESTIONS

Questions about the Hepsiburada AI assistant

Avosist is an AI assistant that connects to your Hepsiburada seller account as an integrator, drafts replies to customer questions on Hepsiburada and gives the product, stock and order information from your store on WhatsApp, Instagram, Messenger and web chat.

What is a Hepsiburada AI assistant?
It is an AI assistant that connects to your Hepsiburada seller account. It drafts replies to the customer questions you are asked on Hepsiburada; it also tells customers who write on WhatsApp, Instagram, Messenger and web chat the price and stock status of a product in your store and the shipping details of their order.
Can it answer Hepsiburada customer questions automatically?
Yes, it has two modes. In one the assistant writes the reply and you approve and send it. In the other the assistant sends the replies it is sure of itself and leaves the ones it is not sure of to you. The feature is off at the start; you switch it on from the Marketplace Questions screen.
How do I connect my Hepsiburada account to Avosist?
You add Avosist as an integrator on the Integrator information (Entegratör bilgileri) screen in your Hepsiburada seller panel; the username is shown in the Avosist panel. Then you enter the Store ID (Mağaza ID) and the Service Key (Servis Anahtarı) shown on that row into Avosist. Hepsiburada may take up to two hours to activate the permission.
Do I have to give my Hepsiburada panel password?
No. The connection is made with the Store ID (Mağaza ID) and the Service Key (Servis Anahtarı) that Hepsiburada gives for the integrator; your panel login password is not asked for.
Can it tell customers the status of Hepsiburada orders?
Yes. When the customer gives an order number or phone number the assistant finds the order and writes its status, the carrier and the tracking link.
Does it tell customers how many are left in stock?
No. The assistant only tells the customer whether the product or variant is in stock; it does not share the stock quantity.
Is the Hepsiburada integration included in every plan?
Whether store integrations are available depends on your plan. You can see the current plans on the pricing page, open your account and try the assistant on the test screen.

OTHER INTEGRATIONS

On a different store platform?

Each integration has its own page. You can connect more than one store to the same assistant.

ikas AI Assistant Answers customer messages with the products, variants, stock and orders of your ikas store. Open page → Ticimax AI Assistant Finds a product in your Ticimax store by name, code or barcode, and tells the campaign price and order status. Open page → Shopify AI Assistant Reads your Shopify products and collections, and tells order and shipping status in the chat. Open page → Trendyol AI Assistant Drafts answers to customer questions on Trendyol and tells the price and stock of your listings in chat. Open page → OpenCart AI Assistant Connects to your OpenCart 3 or 4 store with a module and answers product, price and order questions. Open page →

No Hepsiburada question left waiting unanswered.

Open your account, add Avosist as an integrator and choose the question mode. You can start by reading and approving the first drafts yourself.

Create a free account See pricing

OFFICIAL PRODUCT SOURCE

Hepsiburada AI assistant information, verified by Avosist

This page describes current Avosist capabilities. Availability can depend on the connected account, platform permissions, enabled integrations and licence.

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