Your knowledge.
Your voice.
Add your website, files and FAQs to the knowledge base so answers can draw on the sources your business provides.
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Explore the knowledge base ↗
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An AI assistant.
More than
Less repetitive work.
An assistant for your business,
Start setup ↗
For businesses
01 / ECOMMERCEA shorter path
02 / SERVICES & APPOINTMENTSFewer back-and-forth messages.
03 / SALES & SUPPORT TEAMSFrom repetitive questions
A chatbot or
Get to know it
Meet an assistant
YOUR NEW TEAMMATE
An AI assistant.
Knows your business.
Understands your customers.
Every message is an opportunity. Avosist answers questions with your business knowledge, helps customers discover products and supports appointments on the channels they already use.
Your own knowledge base You stay in control
avosist / your assistantEXAMPLE SCENARIO
Instagram Direct • Sample conversation
Product discovery
Business knowledge + conversation context
WhatsApp Business • Sample conversation
Appointment scheduling
Business knowledge + conversation context
Web chat • Sample conversation
Working with your team
Business knowledge + conversation context
Works with your knowledge You set the rules
These are illustrative conversations. Actual answers depend on your knowledge sources and enabled integrations.
Where your customers are,
your assistant is there. WhatsApp Instagram Messenger Web chat Voice assistant
your assistant is there. WhatsApp Instagram Messenger Web chat Voice assistant
MEET YOUR ASSISTANT
More than
a reply bot.
Your business knowledge, your customers’ needs and your team’s oversight in one place.
What is an AI assistant?
An AI assistant is a digital helper that understands requests in natural language, provides relevant information and completes tasks it has permission to perform. For a business, an AI assistant can answer customer questions, help people find products, support appointment requests and hand a conversation to a person when needed.
How does Avosist deliver it?
Avosist is a business AI assistant platform that brings customer conversations from WhatsApp Business, Instagram Direct, Facebook Messenger and web chat into one workspace, using your knowledge base and connected tools to respond.
Configure Avosist with your products, services, hours and communication rules. You choose which information the assistant uses and when a conversation goes to your team.
Explore the Avosist knowledge centerFROM KNOWLEDGE TO ACTION
Less repetitive work.
Stronger relationships.
An assistant that understands a question, refers to your business sources and helps within the boundaries you set.
Your knowledge.
From chat to product discovery
Help customers find relevant products. Bring prices, stock information and product links from your connected store into the conversation.
See the ecommerce use case ↗Plan while you talk
Share available times and manage appointments through an enabled calendar connection. Keep in touch with reminders.
Explore appointment workflows ↗Many channels. One workspace.
Follow WhatsApp, Instagram, Messenger and web conversations in one dashboard. Use the same knowledge base across supported channels.
Explore multichannel communication ↗A human touch when needed.
Some requests need a person. Hand special cases to your team, monitor conversations and step in when needed.
Explore human handoff ↗Feature availability depends on your plan, connected accounts, knowledge sources and provider API permissions.
BEFORE THE FIRST MESSAGE
An assistant for your business,
step by step.
- 01
Tell us about your business
Define your products, services, hours and tone of voice. Add your website or files.
- 02
Connect your channels
Connect the accounts your customers use. Enable store and calendar integrations when you need them.
- 03
Test and manage
Test answers with sample questions. Set handoff rules and monitor conversations after launch.
WORKS WITH YOUR TOOLS
Your business data in the conversation.
Give your assistant access to product, order and calendar data through supported connections.
All integrations and their scope ↗DIFFERENT BUSINESSES. SHARED NEEDS.
For businesses
that talk with customers.
A shorter path
to the right product.
Answer product questions and share options. Help with order and shipping details available through a connected integration.
Ecommerce solutionsFewer back-and-forth messages.
A clearer schedule.
Share details about your services and hours. Organize appointment requests with a suitable calendar connection.
Appointment solutionsFrom repetitive questions
to valuable conversations.
Answer common questions with your knowledge base. Send complex advice and special requests to your team.
See all capabilitiesCHOOSING THE RIGHT APPROACH
A chatbot or
an AI assistant?
It depends on your workflow. A rule-based chatbot may be enough for a fixed menu. An AI assistant can help when questions vary and answers need to use business information.
Detailed comparison ↗| Need | Rule-based chatbot | Avosist |
|---|---|---|
| Response generation | Predefined menu and rules | Conversation context and knowledge base |
| Knowledge source | Prewritten answers | Files, website and connected tools |
| Taking action | Within the configured flow | Within enabled tools and permissions |
| Human support | Varies by solution | Through configured handoff rules |
YOUR QUESTIONS
Get to know it
a little better.
Frequently asked questions about the AI assistant.
Tell us what you need ↗What is an AI assistant and what can it do?
An AI assistant understands natural-language requests, provides information and carries out permitted tasks. Avosist applies this to customer conversations: it can answer questions, help customers discover products, support appointments through a connected calendar and hand conversations to a person when needed.
Which channels does Avosist support?
Avosist supports WhatsApp Business, Instagram Direct, Facebook Messenger and web chat. A voice AI assistant is also available for phone conversations. Available features depend on your plan, connected accounts and provider permissions.
Can I train the AI assistant on my own business information?
You can add your business description, website, PDF, Word and Excel files, and frequently asked questions to the knowledge base. Connected tools may also provide permitted product, stock, order or calendar data. Answer quality depends on the accuracy and freshness of those sources.
How is Avosist different from a traditional chatbot?
Rule-based chatbots follow predefined menus and answer flows. Avosist can use conversation context and your business knowledge to respond, and can act through enabled integrations. A rule-based chatbot may still suit a simple, tightly scoped process.
Do I need to know how to code to set it up?
Basic assistant settings, the knowledge base and channel connections are managed in the Avosist dashboard. Web chat requires adding an embed snippet to your website. Some commerce or phone integrations may require account permissions and additional technical setup.
How much does an AI assistant cost?
Pricing and usage limits vary by plan, channels and features. Compare the current packages on the Avosist pricing page. WhatsApp, phone or other provider fees may apply separately, so check the plan details before choosing.
Can the assistant reply outside business hours?
Yes. Subject to your settings and the availability of connected services, the assistant can reply automatically outside business hours. A person will respond to handed-off requests according to your team’s working hours.
Who controls customer conversations?
Your business sets the knowledge sources, assistant behavior and rules for human handoff. You can monitor conversations in the dashboard and step in when needed. Data processing terms and related details are available in Avosist’s privacy policy.
READY FOR THE NEXT MESSAGE
Meet an assistant
that knows your business.
Tell us about your business, connect your channels and build a better customer experience together.