What is Avosist?
Avosist is an AI-assisted customer communication and sales automation platform. It manages conversations from WhatsApp Business, Instagram Direct, Facebook Messenger and web chat using a business-owned knowledge base and explicitly permitted integrations.
How is information grounded?
Available sources can include the business description, public website pages, uploaded files, frequently asked questions and authorized integration data. Changing details such as price, stock, order and shipment status are reliable only when the connected source is current.
Channels and one business identity
Each connected channel is assigned to an appropriate knowledge base so approved business information can be reused across channels. Media, post context or profile data that a channel provider does not deliver cannot be inspected by Avosist. Availability therefore depends on Meta and WhatsApp permissions.
Human support and control
A business can define when a conversation must be handed to an employee. Requests involving authority, payments, custom offers, partnerships or critical unverified information can be routed to human support. Teams can monitor conversations and pause the assistant from the dashboard.
Capability boundaries
Available capabilities depend on the subscription, connected account, knowledge coverage and permissions granted by third-party APIs. This page does not imply that every feature is enabled for every customer. Current commercial limits are published on the pricing page.
Frequently asked questions
Is Avosist only a chatbot?
Avosist includes a website chatbot, but also combines supported messaging channels, business knowledge, integration tools and human handoff in one workspace.
Does Avosist invent business information?
The intended behavior is to rely on verified business sources and clearly state when critical information is unavailable. The business controls the accuracy and freshness of connected sources.
Can Avosist answer in multiple languages?
The assistant can process multilingual conversations. Quality depends on knowledge coverage, the configured model and the data made available by connected tools.