Product discovery
When a customer mentions a color, size, use case or budget, the assistant can search the product catalog for relevant options. Product names, variants, prices and links must be current in the commerce source for a reliable recommendation.
Orders and shipping
With appropriate verification and API permissions, order status, carrier and tracking details can be queried through a tool. The assistant should not guess personal order information or disclose another customer’s data.
From social context to purchase
If Meta provides post or advertisement context, a question such as “how much is this?” can use that context during product lookup. If the context is unavailable, the assistant asks for a short description or link before identifying a product.
Human handoff
Custom manufacturing, wholesale requests, return disputes, payment problems or discounts requiring business authority can be handed to the relevant team instead of being concluded automatically.
Frequently asked questions
Where does Avosist get stock and price data?
It queries a current knowledge source or an authorized commerce integration. Without a connection, it should not present changing data as current.
Is order data protected?
Order tools should require customer verification and respect the connected account permissions. The business controls access scope in integration settings.