OpenCart AI Assistant | WhatsApp and Chatbot Module - Avosist
Avosist

AI FOR OPENCART STORES

OpenCart AI Assistant install the module, let your store answer in the chat.

The Avosist OpenCart AI assistant connects to your OpenCart 3 or OpenCart 4 store with a connection module. For questions from WhatsApp, Instagram, Messenger and your website it searches your store for the product, says the discounted price and stock status, sends the product link and looks up the status of an order.

Start free How it works

No credit card needed. Before going live you can write to the assistant as a customer on the test screen in the panel.

AvosistOpenCart

IN SHORT

What is an OpenCart AI assistant?

An OpenCart AI assistant is software that connects to your e-commerce site built with OpenCart and answers customer messages by checking the product and order information in your store. In Avosist the connection is made through a small module you install in your store.

The module only reads: the assistant takes product, price, stock and order information from your store when the question arrives. Because your OpenCart server is on your own hosting, only Avosist’s server address is allowed to use the connection.

OpenCart 3 and 4
There is a separate connection module for each version; you download it from the panel.
Name, model or stock code
Finds the product by its name, description, model code or stock code.
Discounted price
If the product has a discounted price defined, it tells the customer that price.
Order lookup
Finds the status of the order by order number or phone.

SETUP

How do you connect an OpenCart store to Avosist?

Three steps. You do not need to touch your theme files.

  1. Install the connection module

    Download the module package for your OpenCart version (3.x or 4.x) from the Avosist panel. Upload it on the Extensions → Installer screen in your OpenCart admin panel and enable the module.

  2. Create an API user

    In OpenCart, create an API user under System → Users → APIs and add Avosist’s server IP address, shown in the panel, to the allowed list. Enter your store address, the API username and the key into Avosist.

  3. Connect your channel and try it

    Connect WhatsApp, Instagram, Messenger or web chat. On the test screen ask about a product or an order number as a customer would; switch the assistant on after you have seen the answer.

Start free

Creating an account is free. Take the first step; the panel shows the rest one step at a time.

WHAT IT DOES

What does an OpenCart AI assistant do?

The four questions a business with an OpenCart store gets most often, and how the assistant handles each.

01

Answers product and price questions by checking your OpenCart store

When a customer asks about a product the assistant searches product names and descriptions in your OpenCart store. It says the current price, the discounted price if one is defined, and whether the product is in stock; it sends the link to the product page.

  • Search in product name and description
  • Discounted price if one is defined
  • A product page link for the customer who is ready to buy
WhatsAppExample conversation

Customer: How much is the 5 litre olive oil?

OpenCart store checked · discounted price

Assistant: Our 5 litre cold-pressed olive oil is on offer at the moment, 1,850 TL and in stock.

Cold-Pressed Olive Oil · 5 L In stock 1,850 TL Product page →

02

Finds the product by model or stock code

When a customer writes the model code or stock code of a product the assistant finds that product directly. If the code is not in the catalogue it says so; it does not present a similar product as if it were the one asked for.

  • Search by model code and stock code
  • Does not present a product it could not find
  • Does not say how many are left, only the stock status
InstagramExample conversation

Customer: Do you have the product with code ZY-500?

Searched by model code · matched

Assistant: ZY-500 is our 500 ml olive oil in a glass bottle. It is 290 TL and in stock.

03

Reports the status of an order

When a customer asks about an order the assistant asks for the order number or phone and writes the status of the order in OpenCart. The carrier and tracking number are shared if your store writes them into the order history as a note.

  • Lookup by order number or phone
  • On WhatsApp the number the customer writes from is used automatically
  • Tracking details are shared if they were written into the order history
Web ChatbotExample conversation

Customer: Has my order been shipped?

Assistant: Let me check. Could you send your order number?

Customer: 3157

OpenCart order looked up · shipped

Assistant: Your order has been shipped.

04

Hands over what it cannot settle

When a return, a damaged product or a matter beyond the assistant’s knowledge comes up, the conversation is handed to your team and a notification goes out. The team continues in the same conversation; automated replies stop while you write.

  • Does not guess on a matter it does not know
  • You set the hand-over conditions
  • The customer does not have to explain again
WhatsApp AI assistant →
WhatsAppExample conversation

Customer: One of the bottles arrived broken.

Assistant: We are sorry, we are on it. I am passing this to our team.

Conversation handed to the team · automated replies stopped

Ahmet · teamHi, this is Ahmet. Could you share a photo? We are sending a new one.

CHANNELS IT WORKS ON

You connect your store once; the assistant uses the same product and order data on every channel you connect.

AI assistant →
Try it free

To see these examples with your own information, create your account and write as a customer on the test screen.

WHO USES IT

Who uses an OpenCart AI assistant?

Any business whose site is built with OpenCart and whose customers ask questions by message. Three typical uses:

Food and regional products

Customer asks: “How much is the 5 litre one?”

AssistantSearches the store for the product; says the discounted price and stock status and sends the link.

Spare parts and hardware

Customer asks: “Do you have the part with this model code?”

AssistantSearches by model or stock code; says the price and whether it is in stock.

Sellers on their own server

Customer asks: “Has my order been shipped?”

AssistantFinds the order by number or phone and writes its status.

The examples show how it is used. Whether integrations are available depends on your plan.

QUESTIONS

Questions about the OpenCart AI assistant

Avosist is an AI assistant that connects to your OpenCart 3 or 4 store with a connection module and answers customer questions on WhatsApp, Instagram, Messenger and web chat with the product, price, stock and order information in the store.

What is an OpenCart AI assistant?
It is an AI assistant that connects to your e-commerce site built with OpenCart and answers customer messages by checking the product, price, stock and order information in your store. In Avosist it works on WhatsApp, Instagram, Messenger and the chat window on your website.
How do I connect my OpenCart store to Avosist?
You download the connection module for your version from the Avosist panel, then install and enable it on the Extensions → Installer screen in OpenCart. Then you create an API user, add Avosist’s server IP address to the allowed list and enter the store address, the API username and the key into Avosist.
Which OpenCart versions are supported?
There are separate connection modules for OpenCart 3.x and OpenCart 4.x. Both are downloaded from the Integrations screen in the Avosist panel.
Can it tell customers the status of OpenCart orders?
Yes. When the customer gives an order number or phone number the assistant writes the status of the order. The carrier and tracking number are shared if your store writes them into the order history as a note.
Does it know product options (size, colour) separately?
No. With the OpenCart connection the options of a product are not read separately; the assistant says the price and stock status of the product itself. Stock by variant is available in the ikas, Ticimax, Shopify and Hepsiburada integrations.
Does the module change anything in my store?
No. The module only reads: it gives product, order, customer and shipping information to Avosist. It does not change your products, your prices or your theme.
Is the OpenCart integration included in every plan?
Whether store integrations are available depends on your plan. You can see the current plans on the pricing page, open your account and try the assistant on the test screen.

OTHER INTEGRATIONS

On a different store platform?

Each integration has its own page. You can connect more than one store to the same assistant.

ikas AI Assistant Answers customer messages with the products, variants, stock and orders of your ikas store. Open page → Ticimax AI Assistant Finds a product in your Ticimax store by name, code or barcode, and tells the campaign price and order status. Open page → Shopify AI Assistant Reads your Shopify products and collections, and tells order and shipping status in the chat. Open page → Trendyol AI Assistant Drafts answers to customer questions on Trendyol and tells the price and stock of your listings in chat. Open page → Hepsiburada AI Assistant Answers customer questions on Hepsiburada and reads product, stock and order details from your store. Open page →

Let your OpenCart store answer messages too.

Open your account, install the module and ask about a product on the test screen. See for yourself that the answer comes with the price and stock in your store.

Create a free account See pricing

OFFICIAL PRODUCT SOURCE

OpenCart AI assistant information, verified by Avosist

This page describes current Avosist capabilities. Availability can depend on the connected account, platform permissions, enabled integrations and licence.

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