An AI Assistant That Learns from Team Replies - Avosist
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LEARNING FROM TEAM REPLIES

Learning from Team Replies your team writes it once, the assistant tells the next customer itself.

When your team answers by hand a question the assistant did not know, that answer is not wasted. Avosist collects the business information in the replies your team writes, puts it in a file in your knowledge base that you can read and correct, and gives the answer itself when the same question comes again. You can turn learning off with a single switch.

Start free How it works

No credit card needed. Before going live you can write to the assistant as a customer on the test screen in the panel.

IN SHORT

What is learning from team replies?

Learning from team replies means that an AI assistant draws business information from the replies a business’s staff write to customers by hand. In this way a piece of information missing from the knowledge base becomes something the assistant knows too, once the team has written it once.

In Avosist this feature comes switched on in your account. What is learned is collected in your knowledge base in a file called “Learned from the Team” (Çalışanlardan Öğrenilenler); you can read the file, correct it or turn learning off completely.

Two-customer rule
A fact normally becomes permanent only if it has been told to at least two different customers.
No contradictions
Information that contradicts your knowledge base, or is already in it, is not added.
Visible file
What is learned sits in a file in your knowledge base; you can correct it.
Can be turned off
If you turn off the “Learn from team replies” (Çalışan cevaplarından öğrensin) switch, learning stops.

SETUP

How does learning from team replies work?

No setup is needed; it comes switched on in your account. This is what happens, in three steps:

  1. Your team replies to a customer by hand

    Your team answers a question the assistant did not know or handed over to you. These replies are collected at regular intervals.

  2. Avosist picks out the information in the reply

    The business information in the reply is extracted. If it is already in your knowledge base or contradicts what is there, it is not taken; normally it must have been told to two different customers.

  3. You see what was learned in your knowledge base

    The information is written to the “Learned from the Team” (Çalışanlardan Öğrenilenler) file. You can open and read the file and correct anything you find wrong; a file you have corrected is not overwritten.

Start free

Creating an account is free. Take the first step; the panel shows the rest one step at a time.

WHAT IT DOES

How does Avosist learn from team replies?

The four rules of learning and what each one gives you.

01

It collects the information in replies the team writes by hand

When you or your team reply to a customer by hand, the business information in the reply (such as a payment method, a delivery time or a product feature) becomes a candidate for learning. Replies are collected at regular intervals; learning is not immediate.

  • Replies written by hand are the source
  • Business information is extracted; your writing style is not copied
  • Collection and learning run at set intervals
WhatsAppExample conversation

Customer: Do you offer cash on delivery?

Assistant: I am passing you to our team about this.

Conversation handed over to the team · automatic replies stopped

Elif · teamYes, we take cash on delivery; a 40 TL service fee is added.

02

It does not treat a one-off reply as a rule

For a fact to become permanent, it normally has to have been told to at least two different customers; a reply given specially to one customer does not become a rule for everyone. A reply that contradicts your knowledge base is not taken. Information that is not repeated for a long time drops out by itself.

  • Normally two different customers are required
  • What contradicts the knowledge base is not taken
  • Information not repeated for 180 days drops out
Learning from team repliesExample screen
  • Cash on delivery availableLearnedTold to two different customers
  • I gave you a special discountNot treated as a ruleTold to one customer
  • Orders ship in 3 daysContradictsThe knowledge base says “1 day”

03

It writes what it learns to a file you can see

What is learned is collected in your knowledge base in the file called “Learned from the Team” (Çalışanlardan Öğrenilenler). You can open, read and correct the file; a file you have corrected by hand is not overwritten. There is no separate approval step for each item.

  • A visible file in your knowledge base
  • You can correct it by hand
  • No per-item approval; you edit the file or turn learning off
Knowledge base →
Knowledge Base · Learned from the TeamExample screen
  • Cash on deliveryLearnedCash is taken on delivery; a 40 TL service fee is added.
  • Gift wrappingLearnedGift wrapping is free; a note on the order is enough.

You can edit this file too.

04

It answers by itself when the same question comes again

What is learned becomes part of your knowledge base. When the same question comes from another customer on another channel, the assistant answers without handing over to your team.

  • The information is used on all channels
  • The same question is not handed over to the team again
  • You can turn learning off in the conversation style settings
InstagramExample conversation

Customer: Can I pay on delivery?

Knowledge base checked · Learned from the Team

Assistant: Yes, we take cash on delivery; a 40 TL service fee is added.

CHANNELS IT WORKS ON

This feature works on the channels listed here. You connect each channel on its own; the knowledge base and the conversation screen are shared.

AI assistant →
Try it free

To see these examples with your own information, create your account and write as a customer on the test screen.

WHO USES IT

Who uses learning from team replies?

Any business that has no time to write a complete knowledge base from the start. Three typical uses:

E-commerce

Customer asks: “Do you offer cash on delivery?”

AssistantAfter the team has written the same answer to two customers, the assistant gives it itself.

Salons and clinics

Customer asks: “Do you have a car park?”

AssistantThe team’s answer is added to the knowledge base; the next customer does not wait.

Accounts just starting out

Customer asks: “Do you gift-wrap?”

AssistantInformation missing from the knowledge base is filled in as the team answers.

The assistant does not submit what it learns for your approval item by item and does not copy your writing style; it takes only business information.

QUESTIONS

Questions about learning from team replies

Avosist collects the business information in the replies your team writes to customers by hand, writes it to an editable file in your knowledge base and gives the answer itself when the same question comes again. The feature comes switched on and is turned off with a single switch.

Does the assistant learn from my team’s replies?
Yes. When you or your team reply to a customer by hand, Avosist can learn the business information in the reply and answers by itself when the same question comes again. The feature comes switched on in your account.
Does every reply become a rule straight away?
No. For a fact to become permanent, it normally has to have been told to at least two different customers. Replies are collected at set intervals; learning is not immediate.
Can I see what the assistant has learned?
Yes. What is learned is collected in your knowledge base in the file called “Learned from the Team” (Çalışanlardan Öğrenilenler). You can read and correct the file; a file you have corrected by hand is not overwritten.
Do I have to approve each thing it learns?
No, there is no per-item approval step. You can correct wrong information by editing the file, or turn learning off completely.
What happens if it learns something wrong?
Replies that contradict your knowledge base are not taken. If you still see wrong information, you correct it in the file. Information that is not repeated for a long time also drops out by itself.
Can I turn learning off?
Yes. Turning off the “Learn from team replies” (Çalışan cevaplarından öğrensin) switch in the conversation style settings of the knowledge base is enough.

OTHER FEATURES

Other features in the same group

Each feature has its own page that says plainly what it does and what it does not.

Knowledge Base Your website, your files and your question-and-answer rules; the assistant speaks from these alone. Open page → Product List No store? List your products in the panel and the assistant quotes prices from there. Open page → Conversations and Hand-over WhatsApp, Instagram and Messenger in one list; the assistant hands over what it cannot settle. Open page → Customer Support Requests The assistant records what it hands over, and call-back requests, as support requests. Open page → Voice Note Understanding Turns the customer’s voice note into text and answers in writing. Open page →

Don’t answer the same question twice.

Open your account and put the assistant live. Over time, the questions your team answers become questions the assistant knows.

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OFFICIAL PRODUCT SOURCE

Learning from team replies information, verified by Avosist

This page describes current Avosist capabilities. Availability can depend on the connected account, platform permissions, enabled integrations and licence.

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