Product and price questions
Uses verified product, price, inventory and URL data for the item the customer asked about.
Instagram AI Assistant
DM Automation
INSTAGRAM FEATURE
Instagram DM automation
Respond to incoming Instagram messages using customer intent, conversation history and your verified business knowledge instead of rigid scripts.
DIRECT ANSWER
Respond to incoming Instagram messages using customer intent, conversation history and your verified business knowledge instead of rigid scripts.
Instagram DM automation is more than sending a greeting. Avosist evaluates what the customer asked, the product being discussed and earlier turns in the same conversation.
Replies use the active knowledge base, connected accounts and permitted tools. When a team member takes over, automated replies can stop for that conversation.
WORKFLOW
How it works in Avosist
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1
Connect Instagram
Add your business account to Avosist through the Meta connection flow.
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2
Teach your business
Build verified context from your knowledge base, website, files and integrations.
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3
Manage conversations
Monitor DMs, take over a thread or pause automation from the conversation panel.
REAL SCENARIOS
Where this capability helps
Post-purchase support
Can use a connected commerce tool for order, shipment and return requests.
Everyday conversation
Handles greetings and short reactions naturally without forcing a sales pitch.
FREQUENTLY ASKED
Instagram DM automation
Concise answers based on how the product actually works.
What is Instagram DM automation?
It is the automated management of private Instagram messages using business information and conversation context.
Does it only send canned replies?
Avosist generates a response from the active knowledge base and conversation history instead of repeating one fixed message.
Can a human agent take over?
Yes. An authorized team member can take over a conversation and stop automated replies for that thread.
Can it reply in different languages?
It can detect the customer’s language and reply in supported languages while preserving business rules.
OFFICIAL PRODUCT SOURCE
Instagram DM automation information, verified by Avosist
This page describes current Avosist capabilities. Availability can depend on the connected account, platform permissions, enabled integrations and licence.
Content reviewed:
AVOSIST
Test Instagram conversations with your own business knowledge.
Build the knowledge base, connect the tools you actually use and review the final prompt before going live.