ikas AI Assistant | AI Chatbot for Your ikas Store - Avosist
Avosist

AI FOR IKAS STORES

ikas AI Assistant checks your store, then answers the customer.

The Avosist ikas AI assistant answers customer questions from WhatsApp, Instagram, Messenger and your website with the current information in your ikas store. It finds the product, gives the variant’s price and says whether it is in stock, sends the product link and looks up order and shipping status.

Start free How it works

No credit card needed. Before going live you can write to the assistant as a customer on the test screen in the panel.

Avosistikas

IN SHORT

What is an ikas AI assistant?

An ikas AI assistant is software that connects to your store on the ikas platform and answers customer messages by checking the product and order information in your store. The customer writes on WhatsApp, on Instagram or in the chat window on your site; the assistant checks your ikas store before it answers.

Your products are not copied into Avosist and kept there. The assistant queries your store at the moment of each question, so a price or stock level you change in ikas applies from the next answer.

Reads from the store
Takes product, price, variant and stock information from your ikas store at the moment the question arrives.
Tells variants apart
Knows the price and stock status of each option, such as size and colour, separately.
Looks up the order
Finds order and shipping status by order number, phone or email.
Does not give stock counts
Tells the customer only “in stock” or “sold out”; it does not share how many are left.

SETUP

How do you connect an ikas store to Avosist?

Three steps. No API key to copy and no code to write.

  1. Connect with ikas

    On the Integrations screen in the panel, choose ikas and enter your store name. The ikas sign-in and permission screen opens; once you approve, the connection is made. Avosist can also be installed from the ikas app store.

  2. Choose what the assistant may use

    The permissions to read products, orders and shipping information are switched on and off separately. For example, if you want it to answer only product questions, you can switch off order reading.

  3. Connect your channel and try it

    Connect WhatsApp, Instagram, Messenger or the web chat. On the test screen, ask about a product as a customer would and see that the answer comes with the information in your store; then switch the assistant on.

Start free

Creating an account is free. Take the first step; the panel shows the rest one step at a time.

WHAT IT DOES

What does an ikas AI assistant do?

The four questions a business with an ikas store hears most often from its customers, and how the assistant handles each.

01

Answers product, price and stock questions by checking your ikas store

When a customer asks about a product by name, by stock code or by describing it, the assistant searches your ikas store. It gives the price of the product it finds, says whether it is in stock and sends the link to the product page. If it cannot find the product under the name it searched, it looks in the related category.

  • Search by product name and stock code, listing by category
  • A product page link for the customer who is ready to buy
  • Compares a product photo sent by the customer with the products in the catalogue
WhatsAppExample conversation

Customer: How much is the black backpack?

ikas store checked · 2 products found

Assistant: We have two black backpacks. The one with a laptop sleeve is 1,890 TL and in stock.

City Backpack · Black In stock 1,890 TL Product page →

02

Knows variants such as size and colour separately

In ikas each variant of a product has its own price and stock. When asked “do you have size 38” or “is the red one still available”, the assistant checks only that variant; if it is sold out, it names the options that are in stock.

  • The price and stock status of each variant are read separately
  • Suggests in-stock options in place of a sold-out one
  • Does not say how many are left, only whether it is in stock
InstagramExample conversation
Story reply · New season sneakers

Customer: Do you have these in size 38?

Variants checked · 38 sold out, 37 and 39 in stock

Assistant: Size 38 is sold out at the moment. 37 and 39 are in stock, the price is 2,450 TL. Would you like the link?

03

Reports order and shipping status

When a customer asks about an order the assistant asks for the order number; if there is no number, it searches by phone or email. It writes the order status in ikas and the carrier, and if your store provides a tracking link it shares that too.

  • Lookup by order number, phone or email
  • On WhatsApp the number the customer writes from is used automatically
  • Carrier, tracking number and tracking link
Web ChatbotExample conversation

Customer: Where has my order got to?

Assistant: Let me check. Could you send your order number or the email address on the order?

Customer: 1042

ikas order looked up · out for delivery

Assistant: Your order went out for delivery today. I am sending the tracking link.

04

Does not make up what it cannot find; hands over to your team

When a product has no match in the store, or an order problem is beyond it, the assistant does not guess. It hands the conversation to your team and a notification goes out; the team continues in the same conversation.

  • Does not present a product that is not in the store as if it were
  • You set the hand-over conditions
  • Automated replies stop once you start writing
WhatsApp AI assistant →
WhatsAppExample conversation

Customer: The shirt arrived in the wrong size, can I exchange it?

Assistant: Of course, we are on it. I am passing this to our team for the exchange.

Conversation handed to the team · automated replies stopped

Elif · teamHi, this is Elif. I am opening your exchange request with your order number.

CHANNELS IT WORKS ON

You connect your store once; the assistant uses the same product and order data on every channel you connect.

AI assistant →
Try it free

To see these examples with your own information, create your account and write as a customer on the test screen.

WHO USES IT

Who uses an ikas AI assistant?

Any business whose store is on ikas and whose customers ask questions by message. Three typical uses:

Clothing and footwear

Customer asks: “Is this still available in M?”

AssistantChecks the stock of that variant; if it is sold out, names the sizes and colours that are in stock.

Cosmetics and personal care

Customer asks: “How much is this serum?”

AssistantReads the current price from the store and sends the link to the product page.

Home and living

Customer asks: “When will my order arrive?”

AssistantFinds the order by number, phone or email; writes the shipping status and the tracking link.

The examples show how it is used. Whether integrations are available depends on your plan.

QUESTIONS

Questions about the ikas AI assistant

Avosist is an AI assistant that connects to your ikas store and answers customer questions on WhatsApp, Instagram, Messenger and web chat with the current product, variant, stock and order information in the store.

What is an ikas AI assistant?
It is an AI assistant that connects to your ikas store and answers customer messages by checking the product, price, stock and order information in your store. In Avosist this assistant works on WhatsApp, Instagram, Messenger and the chat window on your website.
How do I connect my ikas store to Avosist?
On the Integrations screen in the panel, you choose ikas and enter your store name. The ikas sign-in and permission screen opens; once you approve, the connection is made. You do not need to copy an API key. Avosist can also be installed from the ikas app store.
When does the assistant see a stock or price change in ikas?
The assistant does not copy and store your products; it queries your ikas store at the moment of each question. A price or stock level you change in ikas is used in the next answer.
Can it tell the customer the status of ikas orders?
Yes. When the customer gives an order number, phone number or email address, the assistant finds the order in ikas; it writes the status, the carrier and the tracking link if there is one. On WhatsApp the number the customer writes from is used automatically.
Does it tell the customer how many items are left in stock?
No. The assistant tells the customer only whether the product or variant is in stock; it does not share the stock count.
On which channels does the ikas integration work?
You connect your store once; the assistant uses the same information on WhatsApp, Instagram, Messenger and web chat. You connect the channels separately.
Is the ikas integration included in every plan?
Whether store integrations are available depends on your plan. You can see the current plans on the pricing page, and open an account to try the assistant on the test screen.

OTHER INTEGRATIONS

On a different store platform?

Each integration has its own page. You can connect more than one store to the same assistant.

Ticimax AI Assistant Finds a product in your Ticimax store by name, code or barcode, and tells the campaign price and order status. Open page → Shopify AI Assistant Reads your Shopify products and collections, and tells order and shipping status in the chat. Open page → Trendyol AI Assistant Drafts answers to customer questions on Trendyol and tells the price and stock of your listings in chat. Open page → Hepsiburada AI Assistant Answers customer questions on Hepsiburada and reads product, stock and order details from your store. Open page → OpenCart AI Assistant Connects to your OpenCart 3 or 4 store with a module and answers product, price and order questions. Open page →

Keep your ikas store open in the chat too.

Open your account, connect your ikas store and ask about a product on the test screen. See for yourself that the answer comes with the price and stock in your store.

Create a free account See pricing

OFFICIAL PRODUCT SOURCE

ikas AI assistant information, verified by Avosist

This page describes current Avosist capabilities. Availability can depend on the connected account, platform permissions, enabled integrations and licence.

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