Shopify AI Assistant | Shopify WhatsApp and AI Chatbot - Avosist
Avosist

AI FOR SHOPIFY STORES

Shopify AI Assistant suggests the product, looks up the order, updates the address.

The Avosist Shopify AI assistant answers questions from WhatsApp, Instagram, Messenger and your website by checking your Shopify store. It finds the product and the collection, gives the variant’s price and says whether it is in stock, and looks up order and shipping status; on an order that has not been shipped, it updates the delivery address.

Start free How it works

No credit card needed. Before going live you can write to the assistant as a customer on the test screen in the panel.

AvosistShopify

IN SHORT

What is a Shopify AI assistant?

A Shopify AI assistant is software that connects to your Shopify store and answers customer messages by checking the product and order information in your store. In Avosist this assistant works not only on your store’s site but also on the WhatsApp, Instagram and Messenger accounts your customers write to.

The connection is made with the details of an app you create in your Shopify admin. The assistant does not copy your products and keep them; it queries your store at the moment of each question.

Product and collection
Finds the product from its title or stock code and lists the products in a collection.
Variant
Knows the price and stock status of options such as size and colour separately.
Order lookup
Finds order and shipping status by order number or phone.
Address update
Changes the delivery address at the customer’s request on an order that has not been shipped.

SETUP

How do you connect a Shopify store to Avosist?

Three steps. No code to add to your theme.

  1. Create an app in Shopify and connect

    In your Shopify admin, create an app for your store. In the Avosist panel, choose Integrations → Shopify and enter your store domain and the app’s Client ID and Client Secret. The panel shows the steps one by one.

  2. Choose what the assistant may use

    The permissions to read products, orders and shipping information are switched on and off separately. The assistant uses only the ones you switch on.

  3. Connect your channel and try it

    Connect WhatsApp, Instagram, Messenger or the web chat. On the test screen, ask about a product as a customer would and see that the answer comes with the information in your store; then switch the assistant on.

Start free

Creating an account is free. Take the first step; the panel shows the rest one step at a time.

WHAT IT DOES

What does a Shopify AI assistant do?

The four requests a business with a Shopify store receives most often, and how the assistant handles each.

01

Answers product and collection questions by checking your Shopify store

When a customer asks about a product by name or stock code, the assistant searches your Shopify store; for questions such as “what do you have for gifts”, it looks at the related collection. It gives the price, says whether the product is in stock and sends the link to the product page.

  • Search by product title and stock code
  • Product listing by collection
  • A product page link for the customer who is ready to buy
WhatsAppExample conversation

Customer: What do you have for gifts?

Shopify collection checked · Gift Sets

Assistant: From our gift sets, the set of three soy candles is 690 TL and in stock. I can list the other sets too if you like.

Soy Candle Set · Set of 3 In stock 690 TL Product page →

02

Knows variants such as size and colour separately

The assistant checks the price and stock status of the variant asked about. If it is sold out, it names the options that are in stock; it does not point the customer to a product that is not available.

  • Price and stock status per variant
  • Suggests in-stock options in place of a sold-out one
  • Does not say how many are left, only whether it is in stock
InstagramExample conversation
Reply to a post · Linen shirt

Customer: Do you have this in white, size M?

Variants checked · White M in stock

Assistant: White in size M is in stock, the price is 1,249 TL. I am sending the link.

03

Reports order and shipping status

When a customer asks about an order the assistant asks for the order number or phone number and finds the order in Shopify. It writes the status, the carrier and the tracking link.

  • Lookup by order number or phone
  • On WhatsApp the number the customer writes from is used automatically
  • Carrier, tracking number and tracking link
Web ChatbotExample conversation

Customer: Where is my order?

Assistant: Let me check. Could you send your order number?

Customer: #1287

Shopify order looked up · out for delivery

Assistant: Your order went out for delivery today. I am sending the tracking link.

04

Updates the delivery address on an order that has not been shipped

When a customer says they wrote the wrong address, the assistant finds the order. If the order has not been shipped yet, it takes the new address and updates the delivery address in Shopify; if it has been shipped, it makes no update and tells the customer so.

  • Only on orders that have not been shipped
  • Street and flat details are written separately
  • Makes no change to an order that has been shipped
WhatsAppExample conversation

Customer: I wrote the wrong address, can we change it?

Order found · not shipped yet

Assistant: I can update it. Could you send the new address?

Customer: Bahar Sok. No:12 Daire:5, Kadıköy

Assistant: I have updated your delivery address.

CHANNELS IT WORKS ON

You connect your store once; the assistant uses the same product and order data on every channel you connect.

AI assistant →
Try it free

To see these examples with your own information, create your account and write as a customer on the test screen.

WHO USES IT

Who uses a Shopify AI assistant?

Any business whose store is on Shopify and whose customers ask questions by message. Three typical uses:

Fashion and accessories

Customer asks: “Do you have this in white, size M?”

AssistantChecks the stock of that variant; if it is sold out, names the options that are in stock.

Gifts and handmade products

Customer asks: “What do you have for gifts?”

AssistantWrites the products in the related collection with their prices and sends the link to the product page.

Domestic and international sales

Customer asks: “Where is my order?”

AssistantFinds the order by number or phone; writes the shipping status and the tracking link.

The examples show how it is used. Whether integrations are available depends on your plan.

QUESTIONS

Questions about the Shopify AI assistant

Avosist is an AI assistant that connects to your Shopify store and answers customer questions on WhatsApp, Instagram, Messenger and web chat with the product, collection, stock and order information in the store.

What is a Shopify AI assistant?
It is an AI assistant that connects to your Shopify store and answers customer messages by checking the product, price, stock and order information in your store. In Avosist it works on WhatsApp, Instagram, Messenger and the chat window on your website.
How do I connect my Shopify store to Avosist?
In your Shopify admin, you create an app for your store. In the Avosist panel, you choose Integrations → Shopify and enter your store domain and the app’s Client ID and Client Secret. The panel shows the steps one by one; you do not need to add code to your theme.
When does the assistant see a stock or price change in Shopify?
The assistant does not copy and store your products; it queries your Shopify store at the moment of each question. A price or stock level you change in the store is used in the next answer.
Can it tell the customer the status of Shopify orders?
Yes. When the customer gives an order number or phone number, the assistant finds the order; it writes the status, the carrier and the tracking link. On WhatsApp the number the customer writes from is used automatically.
Can the customer change the delivery address in the chat?
If the order has not been shipped yet, yes: the assistant takes the new address and updates the delivery address in Shopify. On an order that has been shipped it makes no update and tells the customer so.
Does it tell the customer how many items are left in stock?
No. The assistant tells the customer only whether the product or variant is in stock; it does not share the stock count.
Is the Shopify integration included in every plan?
Whether store integrations are available depends on your plan. You can see the current plans on the pricing page, and open an account to try the assistant on the test screen.

OTHER INTEGRATIONS

On a different store platform?

Each integration has its own page. You can connect more than one store to the same assistant.

ikas AI Assistant Answers customer messages with the products, variants, stock and orders of your ikas store. Open page → Ticimax AI Assistant Finds a product in your Ticimax store by name, code or barcode, and tells the campaign price and order status. Open page → Trendyol AI Assistant Drafts answers to customer questions on Trendyol and tells the price and stock of your listings in chat. Open page → Hepsiburada AI Assistant Answers customer questions on Hepsiburada and reads product, stock and order details from your store. Open page → OpenCart AI Assistant Connects to your OpenCart 3 or 4 store with a module and answers product, price and order questions. Open page →

Let your Shopify store sell on WhatsApp too.

Open your account, connect your Shopify store and ask about a product on the test screen. See for yourself that the answer comes with the price and stock in your store.

Create a free account See pricing

OFFICIAL PRODUCT SOURCE

Shopify AI assistant information, verified by Avosist

This page describes current Avosist capabilities. Availability can depend on the connected account, platform permissions, enabled integrations and licence.

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