Ticimax AI Assistant | Ticimax WhatsApp and Chatbot - Avosist
Avosist

AI FOR TICIMAX STORES

Ticimax AI Assistant finds the product, gives the price, looks up the order.

The Avosist Ticimax AI assistant answers questions from WhatsApp, Instagram, Messenger and your website by checking your Ticimax store. It finds the product by name, product code or barcode; gives the campaign price and says whether it is in stock, shares the size chart and looks up order and shipping status.

Start free How it works

No credit card needed. Before going live you can write to the assistant as a customer on the test screen in the panel.

AvosistTicimax

IN SHORT

What is a Ticimax AI assistant?

A Ticimax AI assistant is software that connects to your e-commerce site on the Ticimax platform and answers customer messages by checking the product and order information in your store. Whichever channel the customer writes on, the assistant queries your Ticimax store before it answers.

The connection is made with the authorisation code (Yetki Kodu) you take from your Ticimax panel. The assistant can find a product by its name, product code or barcode; if there is a campaign on your site, it gives the discounted price.

Name, code or barcode
Finds the product from the name, product code or barcode the customer writes.
Campaign price
If a campaign is running on your site, it gives the customer the discounted price.
Size chart
If a size chart is defined for the product, it shares the measurements with the customer.
Order lookup
Finds order and shipping status by order number, phone or email.

SETUP

How do you connect a Ticimax store to Avosist?

Three steps. No code to add to your site.

  1. Get your authorisation code and connect

    In your Ticimax admin panel, copy the authorisation code (Yetki Kodu) on the Settings → API Settings (Ayarlar → API Ayarları) screen. In the Avosist panel, choose Integrations → Ticimax and enter your site address and this code.

  2. Choose what the assistant may use

    The permissions to read products, orders and shipping information are switched on and off separately. The assistant uses only the ones you switch on.

  3. Connect your channel and try it

    Connect WhatsApp, Instagram, Messenger or the web chat. On the test screen, write a product code or an order number as a customer would; once you have seen the answer, switch the assistant on.

Start free

Creating an account is free. Take the first step; the panel shows the rest one step at a time.

WHAT IT DOES

What does a Ticimax AI assistant do?

The four questions a business with a Ticimax store receives most often, and how the assistant handles each.

01

Finds the product by name, code or barcode; gives the campaign price

The customer can write the product name, or send the product code from a screenshot or the barcode on the package. The assistant searches your Ticimax store, gives the price valid on the site and the stock status, and sends the link to the product page.

  • Search by product name, product code and barcode
  • The discounted price if there is a campaign
  • Compares a product photo sent by the customer with the products in the catalogue
WhatsAppExample conversation

Customer: Do you have the product with code TRK-2041?

Ticimax store checked · product found

Assistant: Yes, TRK-2041 is our knitted cardigan. Its campaign price is 1,190 TL and it is in stock.

Knitted Cardigan · Beige In stock 1,190 TL Product page →

02

Knows size and colour options and the size chart

The assistant reads the product’s variants separately: if the size or colour asked for is sold out, it names the options that are in stock. If a size chart is defined for the product, it shares the measurements too.

  • Price and stock status per variant
  • The size chart defined for the product
  • Does not say how many are left, only whether it is in stock
InstagramExample conversation

Customer: Is this jacket still available in L, and is it a slim fit?

Variants and size chart checked

Assistant: Size L is in stock. According to the size chart, L has a 108 cm chest and a 46 cm shoulder.

03

Reports order and shipping status

When a customer asks about an order the assistant asks for the order number; if there is no number, it searches by phone or email. It writes the order status in Ticimax, the carrier and the tracking link.

  • Lookup by order number, phone or email
  • On WhatsApp the number the customer writes from is used automatically
  • Carrier, tracking number and tracking link
Web ChatbotExample conversation

Customer: Has my order been shipped?

Assistant: Let me check. Could you send your order number?

Customer: 48213

Ticimax order looked up · shipped

Assistant: Your order was shipped yesterday. I am sending the tracking link.

04

Does not make up what it cannot find; hands over to your team

When a product has no match in the store, or a return or an order problem is beyond it, the assistant does not guess. It hands the conversation to your team and a notification goes out; the team continues in the same conversation.

  • Does not present a product that is not in the store as if it were
  • You set the hand-over conditions
  • Automated replies stop once you start writing
WhatsApp AI assistant →
WhatsAppExample conversation

Customer: The product arrived faulty, I want to return it.

Assistant: We are sorry, we are on it. I am passing this to our team for the return.

Conversation handed to the team · automated replies stopped

Mert · teamHi, this is Mert. Could I have your order number? I am starting the return process.

CHANNELS IT WORKS ON

You connect your store once; the assistant uses the same product and order data on every channel you connect.

AI assistant →
Try it free

To see these examples with your own information, create your account and write as a customer on the test screen.

WHO USES IT

Who uses a Ticimax AI assistant?

Any business whose e-commerce site is on Ticimax and whose customers ask questions by message. Three typical uses:

Clothing and textiles

Customer asks: “Do you have this in L, and how does it fit?”

AssistantChecks the variant’s stock and the size chart; gives the measurements and the sizes that are in stock.

Cosmetics and care

Customer asks: “Is the campaign still running?”

AssistantReads the campaign price valid on the site and sends the link to the product page.

Spare parts and technical products

Customer asks: “Do you have the part with this code?”

AssistantSearches by product code or barcode; gives the price and stock status.

The examples show how it is used. Whether integrations are available depends on your plan.

QUESTIONS

Questions about the Ticimax AI assistant

Avosist is an AI assistant that connects to your Ticimax store with an authorisation code and answers customer questions on WhatsApp, Instagram, Messenger and web chat with the product, campaign price, size and order information in the store.

What is a Ticimax AI assistant?
It is an AI assistant that connects to your e-commerce site on the Ticimax platform and answers customer messages by checking the product, price, stock and order information in your store. In Avosist it works on WhatsApp, Instagram, Messenger and the chat window on your website.
How do I connect my Ticimax store to Avosist?
In your Ticimax admin panel, you copy your authorisation code (Yetki Kodu) from the Settings → API Settings (Ayarlar → API Ayarları) screen. In the Avosist panel, you choose Integrations → Ticimax and enter your site address and the authorisation code. You do not need to add code to your site.
Does the assistant give the campaign price in Ticimax?
Yes. The assistant reads the price from your store; if a campaign applies to the product on your site, it gives the customer the discounted price.
Can it find a product by barcode or product code?
Yes. The customer can write the product’s name, product code or barcode; the assistant searches your Ticimax store with any of the three.
Can it tell the customer the status of Ticimax orders?
Yes. When the customer gives an order number, phone number or email address, the assistant finds the order; it writes the status, the carrier and the tracking link. On WhatsApp the number the customer writes from is used automatically.
Does it tell the customer how many items are left in stock?
No. The assistant tells the customer only whether the product or variant is in stock; it does not share the stock count.
Is the Ticimax integration included in every plan?
Whether store integrations are available depends on your plan. You can see the current plans on the pricing page, and open an account to try the assistant on the test screen.

OTHER INTEGRATIONS

On a different store platform?

Each integration has its own page. You can connect more than one store to the same assistant.

ikas AI Assistant Answers customer messages with the products, variants, stock and orders of your ikas store. Open page → Shopify AI Assistant Reads your Shopify products and collections, and tells order and shipping status in the chat. Open page → Trendyol AI Assistant Drafts answers to customer questions on Trendyol and tells the price and stock of your listings in chat. Open page → Hepsiburada AI Assistant Answers customer questions on Hepsiburada and reads product, stock and order details from your store. Open page → OpenCart AI Assistant Connects to your OpenCart 3 or 4 store with a module and answers product, price and order questions. Open page →

Let your Ticimax store answer messages too.

Open your account, connect your Ticimax store with your authorisation code and write a product code on the test screen. See for yourself that the answer comes with the price and stock on your site.

Create a free account See pricing

OFFICIAL PRODUCT SOURCE

Ticimax AI assistant information, verified by Avosist

This page describes current Avosist capabilities. Availability can depend on the connected account, platform permissions, enabled integrations and licence.

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