Trendyol AI Assistant | Customer Questions and Chat - Avosist
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AI FOR TRENDYOL SELLERS

Trendyol AI Assistant drafts replies to customer questions, gives the price in the chat.

The Avosist Trendyol AI assistant does two jobs. It drafts replies to the customer questions asked about your products on Trendyol; you approve and send them, or it sends the ones it is sure of itself. It also tells customers who write on WhatsApp, Instagram, Messenger and your website the price and stock status from your Trendyol catalogue.

Start free How it works

No credit card needed. Before going live you can write to the assistant as a customer on the test screen in the panel.

AvosistTrendyol

IN SHORT

What is a Trendyol AI assistant?

A Trendyol AI assistant is software that connects to your Trendyol seller account and works in two places: on the customer questions that arrive on your product pages on Trendyol, and in WhatsApp, Instagram, Messenger and web chat, where customers write to you directly.

For marketplace questions the assistant writes the reply; sending is done by you or, depending on the mode you choose, by the assistant. On the chat channels it searches your Trendyol catalogue for the product the customer asks about and says its price and whether it is in stock.

Marketplace questions
Brings the customer questions waiting on Trendyol into the panel and writes a draft reply for each.
Two sending modes
You approve and send the replies, or the assistant sends the ones it is sure of itself.
Price and stock from the catalogue
Finds the product asked about in the chat in your catalogue by barcode, stock code, product name or brand.
No order lookup
Does not look up the status of Trendyol orders; it passes order questions to your team.

SETUP

How do you connect a Trendyol account to Avosist?

Three steps. The details are ready in your Trendyol seller panel.

  1. Enter your seller details

    Take the Seller ID, API Key and API Secret values from the Integration Information (Entegrasyon Bilgileri) screen in your Trendyol seller panel. In the Avosist panel choose Integrations → Trendyol and enter these three details.

  2. Choose how questions are answered

    Choose the mode on the Marketplace Questions screen: off, “the assistant writes, I approve and send” or “the assistant sends the ones it is sure of”. It is off at the start; you switch it on.

  3. Connect your chat channel and try it

    Connect WhatsApp, Instagram, Messenger or web chat, where customers write to you directly. Type a product name or barcode on the test screen and see the answer.

Start free

Creating an account is free. Take the first step; the panel shows the rest one step at a time.

WHAT IT DOES

What does a Trendyol AI assistant do?

The four jobs that fill most of the day for a business selling on Trendyol, and the assistant’s part in each.

01

Drafts replies to customer questions on Trendyol

Questions waiting for a reply on Trendyol come to the Marketplace Questions screen. For each question the assistant checks your product information and your knowledge base and writes a draft reply. Depending on the mode you choose, you approve and send the draft, or the assistant sends the ones it is sure of itself and leaves the ones it is not sure of to you.

  • Approve-and-send mode, or the assistant sends the ones it is sure of
  • It also reads the replies you have given before
  • Links and phone numbers are removed from the reply that is sent
Marketplace Questions · TrendyolExample screen
  • Does the fabric make you sweat?Draft readyLinen Shirt
  • Is there a charging cable in the box?SentWireless Headphones
  • Can you issue the invoice to a company?Left to youCharging Station

A question the assistant is not sure about is not sent; it waits for your reply.

02

Gives the price and stock from your Trendyol catalogue in the chat

When a customer asks you about a product on WhatsApp or Instagram, the assistant searches your Trendyol catalogue. It says the price of the product it finds and whether it is in stock, and sends the product link.

  • Price and stock are read from your catalogue when the question arrives
  • The product link is sent as text
  • Does not say how many are left, only whether it is in stock
WhatsAppExample conversation

Customer: How much are the wireless headphones?

Trendyol catalogue checked · product found

Assistant: Our wireless headphones are 1,799 TL and in stock. I am sending the link.

Wireless Headphones · Black In stock 1,799 TL Product page →

03

Finds the product by barcode, stock code, name or brand

The assistant checks the barcode first, then the stock code; if neither matches it searches by product name and brand. The search runs over your approved products on Trendyol.

  • Exact match by barcode and stock code
  • Search by product name and brand
  • Only among your approved products
InstagramExample conversation

Customer: Do you have the product with barcode 8681234567890?

Searched by barcode · matched

Assistant: Yes, this barcode belongs to our charging station. It is 949 TL and in stock.

04

Hands order questions to your team

The assistant does not look up the status of Trendyol orders. When a customer asks about a Trendyol order it does not guess; it hands the conversation to your team and a notification goes out.

  • Does not make up a status for an order it does not know
  • You set the hand-over conditions
  • Automated replies stop once you start writing
WhatsApp AI assistant →
WhatsAppExample conversation

Customer: Where is the order I placed on Trendyol?

Assistant: Our team will look into your Trendyol order. I am passing this on right away.

Conversation handed to the team · automated replies stopped

Selin · teamHi, this is Selin. If you send your order number I will check it right away.

CHANNELS IT WORKS ON

You connect your store once; the assistant uses the same product and order data on every channel you connect.

AI assistant →
Try it free

To see these examples with your own information, create your account and write as a customer on the test screen.

WHO USES IT

Who uses a Trendyol AI assistant?

Any seller with a store on Trendyol who cannot find the time to answer questions. Three typical uses:

Stores with many questions

Customer asks: “Is there a charging cable in the box?”

AssistantWrites a draft reply to the question from your product information; sends it with your approval, or itself when it is sure.

Sellers who also sell on Instagram

Customer asks: “Is this the same price as on Trendyol?”

AssistantGives the current price and stock status from your catalogue and sends the product link.

Electronics and accessories

Customer asks: “Do you have the product with this barcode?”

AssistantSearches by barcode or stock code; says the price and whether it is in stock.

The examples show how it is used. Whether integrations are available depends on your plan.

QUESTIONS

Questions about the Trendyol AI assistant

Avosist is an AI assistant that connects to your Trendyol seller account, drafts replies to customer questions on Trendyol and gives the price and stock from your catalogue on WhatsApp, Instagram, Messenger and web chat.

What is a Trendyol AI assistant?
It is an AI assistant that connects to your Trendyol seller account. It drafts replies to the customer questions asked about your products on Trendyol; it also tells customers who write on WhatsApp, Instagram, Messenger and web chat the price and stock status from your Trendyol catalogue.
Can it answer Trendyol customer questions automatically?
Yes, it has two modes. In one the assistant writes the reply and you approve and send it. In the other the assistant sends the replies it is sure of itself and leaves the ones it is not sure of to you. The feature is off at the start; you switch it on from the Marketplace Questions screen.
How do I connect my Trendyol account to Avosist?
You take the Seller ID, API Key and API Secret values from the Integration Information (Entegrasyon Bilgileri) screen in your Trendyol seller panel and enter them on the Integrations → Trendyol screen in the Avosist panel.
Does it tell customers the status of Trendyol orders?
No. The assistant does not look up the status of Trendyol orders. When a customer asks about a Trendyol order it hands the conversation to your team. Order status lookup is available in the ikas, Ticimax, Shopify, Hepsiburada and OpenCart integrations.
Which products on Trendyol does the assistant search?
The search runs over your approved products on Trendyol: first barcode, then stock code, then product name and brand. A single search scans at most 1,000 approved products.
Can a reply sent to Trendyol contain a link or a phone number?
No. Links and phone numbers are removed from replies to the marketplace before they are sent.
Is the Trendyol integration included in every plan?
Whether store integrations are available depends on your plan. You can see the current plans on the pricing page, open your account and try the assistant on the test screen.

OTHER INTEGRATIONS

On a different store platform?

Each integration has its own page. You can connect more than one store to the same assistant.

ikas AI Assistant Answers customer messages with the products, variants, stock and orders of your ikas store. Open page → Ticimax AI Assistant Finds a product in your Ticimax store by name, code or barcode, and tells the campaign price and order status. Open page → Shopify AI Assistant Reads your Shopify products and collections, and tells order and shipping status in the chat. Open page → Hepsiburada AI Assistant Answers customer questions on Hepsiburada and reads product, stock and order details from your store. Open page → OpenCart AI Assistant Connects to your OpenCart 3 or 4 store with a module and answers product, price and order questions. Open page →

No Trendyol question left waiting unanswered.

Open your account, enter your Trendyol seller details and choose the question mode. You can start by reading and approving the first drafts yourself.

Create a free account See pricing

OFFICIAL PRODUCT SOURCE

Trendyol AI assistant information, verified by Avosist

This page describes current Avosist capabilities. Availability can depend on the connected account, platform permissions, enabled integrations and licence.

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