Distance Sales Agreement - Avosist
Avosist

Distance Sales Agreement

Last Updated: February 27, 2026

This Distance Sales Agreement ("Agreement") has been established electronically between the parties specified below, in accordance with the provisions of the Turkish Consumer Protection Law No. 6502 and the Distance Contracts Regulation.

1. Parties

a) Seller (Service Provider)

CompanyAvosist Yapay Zeka ve Bilişim Teknolojileri Limited Şirketi
Emailinfo@avosist.ai
Webavosist.ai
CountryTurkey

b) Buyer (User)

The natural or legal person who registers on the Avosist platform and purchases the service. User information consists of the information declared during registration.

2. Subject of the Agreement

The subject of this agreement is the determination of the rights and obligations of the parties regarding the sale of digital content and software services (SaaS) offered electronically by the Seller at avosist.ai.

Services offered by the Seller include:

  • AI-powered customer communication assistants (WhatsApp, Instagram, Messenger, Web Chat)
  • Knowledge Base creation and document analysis
  • Appointment and sales management tools
  • E-commerce integration services (Ticimax, Trendyol, Hepsiburada, Shopify, N11, Ikas)
  • Voice assistant and call management
  • Dashboard, reporting and analytics tools

3. Service Fee and Payment

The service fee is determined according to the subscription package selected by the Buyer. Current prices are available on the pricing page.

  • All prices are in Turkish Lira (₺)
  • Prices do not include VAT; VAT is stated separately on the invoice
  • Payment is processed via credit or debit card through secure payment infrastructure (iyzico or PayTR)
  • Card information is not stored in Avosist systems

4. Subscription Renewal

The subscription automatically renews at the end of each billing period unless cancelled by the Buyer. The fee is automatically charged to the card approved by the Buyer during payment.

💡 A 15% discount is applied for annual payments. The discounted amount is charged in full at the beginning of the billing period.

5. Subscription Cancellation

The Buyer may cancel their active subscription at any time from the dashboard.

  • Cancellation takes effect at the end of the current billing period
  • The service can continue to be used until the end of the period
  • No partial refund is given for unused time
  • User data is retained for 30 days after cancellation; it is permanently deleted after this period

6. Right of Withdrawal

The Buyer may exercise their right of withdrawal within 7 (seven) calendar days from the date of purchase. However, if any of the following situations occur, performance of the service is deemed to have started and the right of withdrawal cannot be used:

  • Performing any operation via the dashboard
  • Connecting a WhatsApp, Instagram or Messenger account to the platform
  • Uploading data to the Knowledge Base
  • Sending messages via the AI assistant
  • Creating appointments or orders

⚠️ In accordance with Article 53/ç of Law No. 6502 and Article 15/ğ of the Distance Contracts Regulation, the right of withdrawal cannot be used after the performance of digital content services has begun.

For detailed information about withdrawal conditions and refund process, please review the Delivery and Refund Policy page.

7. Service Delivery

Service delivery occurs instantly and automatically upon successful completion of the payment transaction. The service is deemed delivered when the user gains access to the Avosist dashboard.

Avosist does not guarantee that the service will be uninterrupted or error-free; however, it commits to making reasonable efforts.

8. Rights and Obligations of the Parties

Seller's Obligations

  • Provide the contracted service completely and on time
  • Maintain service quality at a reasonable level
  • Protect user data in compliance with KVKK and GDPR
  • Notify planned maintenance work in advance

Buyer's Obligations

  • Ensure the security of account credentials
  • Not use the platform for illegal purposes
  • Not upload content that violates third-party rights
  • Fulfill payment obligations on time

9. Limitation of Liability

  • Avosist is not responsible for the message content transmitted by the user
  • Avosist cannot be held liable for commercial relationships between the user and their customers, or the legal consequences thereof
  • Interruptions originating from third-party service providers (Meta, Google, payment institutions) are not Avosist's responsibility
  • Avosist's total liability is limited to the service fee paid by the Buyer in the last 3 months

10. Intellectual Property

The Avosist platform, software, design, logo, and all related materials are the intellectual property of Avosist Yapay Zeka ve Bilişim Teknolojileri Limited Şirketi. The user has a license to use these materials during the subscription period; they do not have the right to copy, distribute, or reverse engineer them.

11. Protection of Personal Data

Avosist processes user data in accordance with Turkish KVKK No. 6698 and EU GDPR provisions. For detailed information, please review the Privacy and KVKK Agreement page.

12. Force Majeure

In cases of force majeure such as natural disasters, war, terrorism, pandemics, government decisions, and internet infrastructure failures, the Seller may be unable to fulfill its obligations. In such cases, the Seller shall not be held responsible.

13. Dispute Resolution

Courts and enforcement offices of the Republic of Turkey have jurisdiction over disputes arising from this agreement. In consumer complaints, Consumer Arbitration Committees have jurisdiction within the monetary limits determined by the Ministry of Commerce, and Consumer Courts have jurisdiction for disputes exceeding these limits.

14. Effectiveness

This agreement enters into force when the Buyer gives approval electronically. The Buyer declares that they have read, understood, and accepted all articles of the agreement.

15. Contact

For all questions and requests regarding this agreement:

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