Technical support
Routes a complex issue to a product specialist.
Web ChatbotLive Support
HUMAN REPRESENTATIVE
Move from web chatbot to live support
Hand the existing conversation to the team without forcing the visitor to find another channel when human judgement is required.
DIRECT ANSWER
Hand the existing conversation to the team without forcing the visitor to find another channel when human judgement is required.
Handoff conditions can be defined in the business prompt. Automated replies pause when a representative takes over, so the visitor does not need to repeat the conversation.
WORKFLOW
How it works in Avosist
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1
Create a chatbot widget
Prepare the web chatbot with brand appearance, domain and behaviour settings.
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2
Connect knowledge and tools
Define the knowledge base, commerce, appointment and handoff tools with permissions.
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3
Add it to your website
Publish with the HTML code or WordPress connection and manage conversations in Avosist.
REAL SCENARIOS
Where this helps
Sales conversation
Moves a qualified visitor to a sales representative.
Complaint
Alerts the team when authorized intervention is required.
FREQUENTLY ASKED
Move from web chatbot to live support
Where does the representative reply?+−
Authorized teammates reply from the Avosist conversation workspace.
Is history preserved when the visitor changes pages?+−
Conversation history can persist according to widget and session configuration.
Does every unknown question trigger handoff?+−
No. Handoff should be used for defined, genuine human-intervention conditions.
Are notifications sent?+−
The relevant teammate can be notified according to enabled notification settings.
OFFICIAL PRODUCT SOURCE
Move from web chatbot to live support information, verified by Avosist
This page describes current Avosist capabilities. Availability can depend on the connected account, platform permissions, enabled integrations and licence.
Content reviewed:
AVOSIST
Test this workflow with your own business knowledge.
Build the knowledge base, connect permitted tools and review the final prompt before launch.