Knowledge Base | Train Your AI Assistant on Your Content - Avosist
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KNOWLEDGE BASE

Knowledge Base whatever the assistant should know, you put it here.

The knowledge base is where your AI assistant looks when it answers. You have your website crawled, upload your files, and write question-and-answer rules and the instructions that tell the assistant how to talk. The assistant takes its answer from this information; before you connect it to an account, you write to it as a customer on the test screen and try it out.

Start free How it works

No credit card needed. Before going live you can write to the assistant as a customer on the test screen in the panel.

IN SHORT

What is a knowledge base?

A knowledge base is the source that holds everything an AI assistant knows about a business: what you sell, your prices, your opening hours, your shipping and return conditions, your frequently asked questions. The assistant’s answer is limited to what is in this source.

In Avosist you set up the knowledge base and change it whenever you like. You can write the instructions that tell the assistant how to talk yourself, or describe the change in your own words and approve Avosist’s suggestion; nothing changes without your approval.

Website
You have your site crawled; up to 20 pages are read from the home page and the inner pages that can be reached.
Files
PDF, Word, Excel, CSV and text files; up to 20 MB each.
Question-and-answer rules
The questions and answers you write take priority over general content.
Live test
You try the assistant as a customer would; no message is sent outside.

SETUP

How do you set up a knowledge base?

It takes three steps. On new accounts the setup wizard goes through the same steps with you.

  1. Add your sources

    Enter your website’s address and choose “Crawl and add” (Tara ve ekle); upload your files. Write frequently asked questions as question-and-answer rules.

  2. Decide how the assistant talks

    Choose the conversation style: friendly, professional or formal; short or detailed; with or without emoji. You can write the instructions yourself, or describe the change with “Write the prompt with Avosist” (Avosist’le Prompt Üret) and approve the suggestion.

  3. Try it in Live test, then connect it to your account

    Write as a customer on the Live test screen next to the instructions. When you are happy with the answers, assign the knowledge base to your WhatsApp number or your Instagram or Messenger account.

Start free

Creating an account is free. Take the first step; the panel shows the rest one step at a time.

WHAT IT DOES

What does the knowledge base do in Avosist?

The four parts of training the assistant and how each is done in the panel.

01

It learns from your website and your files

When you enter your site’s address, the home page and the inner pages that can be reached from it are read; up to 20 pages per crawl. You upload PDF, Word, Excel, CSV and text files, up to 10 files at a time. The site is not re-crawled by itself; when the content changes, you add the source again.

  • Website: up to 20 pages per crawl
  • Files: PDF, Word, Excel, CSV, text; 20 MB each
  • You can correct the source text in the panel
Knowledge Base · Sources it has learned fromExample screen
  • ornekmagaza.comAddedWebsite · 18 pages read
  • Shipping and returns.pdfAddedFile
  • Price list.xlsxAddedFile

The site is not re-crawled by itself.

02

It gives priority to your question-and-answer rules

For some questions you want to set the answer word for word: the return period, the shipping fee, the address. You write these as question-and-answer rules; the assistant puts these rules ahead of general content.

  • Rules apply across your whole account
  • They are checked before general content
  • It does not make up information that is not in the source; it hands over to the team
WhatsAppExample conversation

Customer: Can I return it if I don’t like it?

Knowledge base checked · Return conditions

Assistant: Yes, you can return it within 14 days of delivery. The product must be unused and have its tags on.

03

You write the instructions or describe the change

You can edit the assistant’s instructions directly. If you describe the change in your own words with “Write the prompt with Avosist” (Avosist’le Prompt Üret), you are offered new instructions and a list of the items that changed; they are not applied unless you approve. The last 30 versions of the instructions are kept and can be restored.

  • The suggestion comes with the items that changed
  • Nothing changes without your approval
  • The last 30 versions are kept in “History”
Knowledge Base · InstructionsExample screen
  • Your requestWritten“Say that no shipments go out at the weekend”
  • SuggestionAwaiting approval1 item added, 0 items removed
  • HistoryRestoreLast 30 versions

04

You try it as a customer before going live

On the Live test screen you write to the assistant as a customer; the answers are produced with your saved instructions and no message is sent outside. Next to the answer the assistant adds notes that only you see. You can write 25 test messages a day.

  • No message is sent outside
  • Avosist notes visible only to you
  • 25 test messages a day
AI assistant →
WhatsAppExample conversation
Live test · no message is sent outside

Customer: Are you open on Sunday?

Knowledge base checked · Opening hours

Assistant: We are open 11 am–7 pm on Sundays.

CHANNELS IT WORKS ON

This feature works on the channels listed here. You connect each channel on its own; the knowledge base and the conversation screen are shared.

AI assistant →
Try it free

To see these examples with your own information, create your account and write as a customer on the test screen.

WHO USES IT

Who uses the knowledge base?

Every business that uses Avosist; everything the assistant knows comes from here. Three typical uses:

E-commerce

Customer asks: “What are your return conditions?”

AssistantGives the shipping and return rules from the question-and-answer rule you wrote.

Clinics and salons

Customer asks: “Which days are you open?”

AssistantReads your opening hours from your knowledge base and works out appointment times accordingly.

Courses and training

Customer asks: “When does the programme start?”

AssistantPasses on the programme and fee information from the file you uploaded.

The assistant does not learn from your Instagram posts; there is no sector template and no separate opening-hours screen. The number of knowledge bases depends on your plan.

QUESTIONS

Questions about the knowledge base

In Avosist the knowledge base is the source the assistant looks at when it answers: the pages read from your website, the files you upload, the question-and-answer rules you write and the assistant’s instructions. It is tried in Live test before it is connected to an account.

What is a knowledge base?
It is the source that holds everything your AI assistant knows about your business. In Avosist it is made up of the pages read from your website, the files you upload, your question-and-answer rules and the assistant’s instructions.
Which files can I upload?
PDF, Word (DOC, DOCX), Excel (XLS, XLSX), CSV and text files. Up to 10 files can be uploaded at a time, up to 20 MB each.
Is my whole website read?
No. The home page and the inner pages that can be reached from it are read; up to 20 pages per crawl. The site is not re-crawled by itself; when the content changes, you add the source again.
Can I set how the assistant talks?
Yes. You choose the tone (friendly, professional, formal), the answer length and the use of emoji. You can write the instructions yourself, or describe the change and approve Avosist’s suggestion.
Can I try the assistant before going live?
Yes. On the Live test screen you write to the assistant as a customer; no message is sent outside. You can write 25 test messages a day.
Can I have more than one knowledge base?
Yes, up to the number your plan allows. Each WhatsApp number and each Instagram or Messenger account works with one knowledge base at a time.
Can I undo a wrong change?
Yes. The last 30 versions of the instructions are kept in “History”; you can restore any of them to the editor.

OTHER FEATURES

Other features in the same group

Each feature has its own page that says plainly what it does and what it does not.

Product List No store? List your products in the panel and the assistant quotes prices from there. Open page → Learning from Team Replies Learns the facts in the replies your team writes by hand, and answers the same question itself next time. Open page → Conversations and Hand-over WhatsApp, Instagram and Messenger in one list; the assistant hands over what it cannot settle. Open page → Customer Support Requests The assistant records what it hands over, and call-back requests, as support requests. Open page → Voice Note Understanding Turns the customer’s voice note into text and answers in writing. Open page →

Let your assistant speak from your own information.

Open your account, add your website or your files, and write as a customer in Live test.

Create a free account See pricing

OFFICIAL PRODUCT SOURCE

Knowledge base information, verified by Avosist

This page describes current Avosist capabilities. Availability can depend on the connected account, platform permissions, enabled integrations and licence.

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