Message Reports: Channels, Topics, First-Time Writers - Avosist
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REPORTS

Message Reports who wrote, where they wrote from, what was asked most.

The Reports screen in Avosist shows how many messages and how many chats arrived in the period you choose, which channel they came from, how many people wrote for the first time and the questions customers repeated most. You can download the report as Excel or CSV and get the list of first-time writers separately.

Start free How it works

No credit card needed. Before going live you can write to the assistant as a customer on the test screen in the panel.

IN SHORT

What is a message report?

A message report is a summary in numbers of the customer messages a business received in a given period: how many people wrote, on which channel, which days were busy, what was asked most. The aim is to see message traffic by count, not by guesswork.

In Avosist the report is produced from the record of the conversations your assistant and your team answered. Everything you see on the screen is a count; measures such as a satisfaction score, response time or revenue are not in the report.

Period
7 days, 30 days, 90 days, 1 year or a custom range of up to 366 days.
Channel breakdown
WhatsApp, Instagram, Messenger and Web Chatbot are counted separately.
First-time writers
Customers who wrote to you for the first time in the period are counted and the list can be downloaded.
Most discussed topics
The five messages customers repeated most.

SETUP

How do you use the reports?

No setup is needed; the report fills by itself as conversations arrive. Reports are used when they are enabled in your plan.

  1. Choose the period

    On the My Reports screen choose 7 days, 30 days, 90 days or 1 year; if you prefer, set the start and end dates yourself. The cards at the top also show the change against the previous period.

  2. Look at channels and topics

    The daily message chart is split by channel. “Most discussed topics” shows the five messages customers repeat most often; this is where you notice an answer that is missing from your knowledge base.

  3. Download the report

    With “Download report” (Raporu indir), choose the content (the whole report or first-time writers), the channel and the format (Excel or CSV).

Start free

Creating an account is free. Take the first step; the panel shows the rest one step at a time.

WHAT IT DOES

What do you see in Avosist reports?

The four parts of the report and what each tells you.

01

Message and chat counts, compared with the previous period

The four cards at the top show the period’s total messages, total chats and the number of appointment and sales records; each card states the change against the previous period. For appointments and sales there is only the number of records, not amounts.

  • Total messages, total chats, appointments, sales
  • Change against the previous period
  • No amounts or revenue
My Reports · Last 30 daysExample screen
Total messages
4,218
Total chats
612
Appointments
74
  • Customer messages2,190Received in the period
  • Replies sent2,028Assistant and team

Sample figures are for illustration.

02

Which channel and which day people wrote on

The Daily messages chart stacks each day’s messages by channel; the Channel breakdown gives the share of WhatsApp, Instagram, Messenger and Web Chatbot. The busiest channel of the period and the number of messages per chat are also summarised.

  • Daily messages, by channel
  • Channel breakdown
  • Busiest channel and messages per chat
My Reports · Channel breakdownExample screen
  • WhatsApp2,540 messagesLast 30 days
  • Instagram1,320 messagesLast 30 days
  • Web Chatbot358 messagesLast 30 days

Sample figures are for illustration.

03

First-time writers and the most repeated questions

The report counts the customers who wrote to you for the first time in the period and lets you download the list separately. “Most discussed topics” shows the five messages customers repeated most; this is a count of message texts, not topic classification by AI.

  • Number and list of first-time writers
  • The five most repeated customer messages
  • A text count, not topic analysis
Lead capture →
My Reports · Most discussed topicsExample screen
  • “How much is shipping?”1.Repeated customer message
  • “Where is my order?”2.Repeated customer message
  • “Are you open on Sunday?”3.Repeated customer message

04

You download it as Excel and CSV

You download the report as Excel or CSV, by date range and channel. In the Excel file the summary, daily counts, conversations and first-time writers are on separate sheets; the assistant’s reply and the agent’s reply are in separate columns.

  • Excel and CSV
  • Summary, Daily, Conversations and First-time writers sheets
  • Assistant reply and agent reply in separate columns
Download reportExample screen
  • SummarySheetPeriod totals
  • ConversationsSheetAssistant reply · Agent reply
  • First-time writersSheetUp to 5,000 customers

CHANNELS IT WORKS ON

This feature works on the channels listed here. You connect each channel on its own; the knowledge base and the conversation screen are shared.

AI assistant →
Try it free

To see these examples with your own information, create your account and write as a customer on the test screen.

WHO USES IT

Who uses the reports?

Any business that wants to see its message traffic in numbers. Three typical uses:

E-commerce

Customer asks: “What is asked most?”

AssistantShows the five most repeated messages; you see the answer that is missing from your knowledge base.

Businesses that advertise

Customer asks: “How many new people wrote this month?”

AssistantCounts first-time writers; you download the list as Excel.

Multi-channel businesses

Customer asks: “Which channel is busier?”

AssistantSplits messages by channel and day.

The report has no response time, satisfaction, revenue, conversion rate or per-employee performance.

QUESTIONS

Questions about reports

The Reports screen in Avosist shows the message and chat counts for the chosen period, the channel breakdown, the customers who wrote for the first time and the five most repeated customer messages; the report is downloaded as Excel or CSV.

What can I see in the reports?
The total messages and chats in the period you choose, the number of appointment and sales records, the breakdown of messages by channel and day, the number of customers who wrote for the first time and the five most repeated customer messages.
Which periods can I get a report for?
7 days, 30 days, 90 days and 1 year are the ready-made options; you can also set a custom date range of up to 366 days. The cards show a comparison with the previous period.
Can I download the report?
Yes. You can download the whole report or only the first-time writers, filtered by channel, as Excel or CSV. In the Excel file the assistant’s reply and the agent’s reply are in separate columns.
How is “Most discussed topics” worked out?
By counting the five messages customers repeated most. This is a text count; there is no topic classification by AI.
Is response time or satisfaction measured?
No. The report does not include response time, customer satisfaction, revenue, conversion rate or per-employee performance; it consists of counts of messages and records.
Are reports included in every plan?
Reports are used when this feature is enabled in your plan. You can see the current plans on the pricing page.

OTHER FEATURES

Other features in the same group

Each feature has its own page that says plainly what it does and what it does not.

Team Members and Roles Each colleague gets their own login; you decide which pages each role can open. Open page → Avosist Mobile App Hand-over, message, appointment and sale notices reach your phone; you reply from there. Open page →

See your message traffic in numbers.

Open your account and connect your channel. Your report fills by itself as conversations arrive.

Create a free account See pricing

OFFICIAL PRODUCT SOURCE

Message reports information, verified by Avosist

This page describes current Avosist capabilities. Availability can depend on the connected account, platform permissions, enabled integrations and licence.

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