WhatsApp Cart Reminders | Abandoned Cart Messages - Avosist
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CART RECOVERY

WhatsApp Cart Reminders one reminder for an unfinished cart, results counted separately.

When a customer leaves a cart unfinished in your store, Avosist sends one reminder by approved WhatsApp template after the waiting time you set. The message holds the products in the cart, the total, a link back to the cart and, if you wish, a coupon. The feature works with ikas, Shopify and Ticimax stores, when it is enabled in your plan.

Start free How it works

No credit card needed. Before going live you can write to the assistant as a customer on the test screen in the panel.

IN SHORT

What is a cart reminder?

A cart reminder (abandoned cart message) is the reminder sent to a customer who added products to the cart in a store and left without completing the order. The aim is to give a customer who was undecided or interrupted a short way back to the cart.

In Avosist the reminder goes out on WhatsApp, with a template message approved by Meta, and is sent once per cart. It is sent only to customers for whom your store reports marketing consent; the customer can stop these messages with one tap.

Three stores
ikas, Shopify and Ticimax. On Ticimax only the carts of customers who are logged in as members are seen.
One message
One reminder per cart; no chain of follow-up messages is set up.
Sent with consent
Goes to customers for whom the store reports marketing consent; the customer can stop the messages.
Separate counts
Customers who buy after the message and customers who buy on their own before any message are shown separately.

SETUP

How do you set up cart reminders?

The Cart Recovery screen in the panel is set up in four steps; you follow the results on the fifth tab.

  1. Choose your store and the sending time

    Choose your connected ikas, Shopify or Ticimax store and the WhatsApp account the message will go from. Set how long after the cart is left unfinished (from 15 minutes to 7 days) and between which hours of the day it is sent.

  2. Prepare the message

    You can have Avosist write the message, write its opening yourself or use one of your approved templates. You drag the blocks into order: customer name, products in the cart, cart total, product photo, cart link and coupon.

  3. Check and go live

    The template is sent to Meta for approval; once it is approved you switch the automation on. On the Carts tab you see which cart received a message and what happened afterwards.

Start free

Creating an account is free. Take the first step; the panel shows the rest one step at a time.

WHAT IT DOES

What do cart reminders do in Avosist?

The four parts of a cart reminder and how each is set in the panel.

01

Writes about an unfinished cart after the time you set

When your store reports that a cart has been left unfinished, the reminder is queued. You choose the waiting time, between 15 minutes and 7 days, and the sending hours, as a range within the day.

  • Waiting time from 15 minutes to 7 days
  • You set the sending hours
  • One message per cart
WhatsAppExample conversation
Cart left unfinished · 2 hours later
Cart reminderHello Ms Ayşe, the Linen Shirt is still in your cart. The total is 1,249 TL. If you would like to complete it, the link is below.Back to cart

02

Builds the message from what is in the cart

The message is made of ready blocks: customer name, products in the cart, cart total, product photo, link back to the cart and coupon. For the coupon you can type a code from your store; on ikas and Shopify a coupon can also be created automatically, on Ticimax only an existing code is used.

  • You drag the blocks into order
  • Avosist can write the message, or you write it
  • The template is sent after Meta approves it
Cart Recovery · MessageExample screen
  • Customer nameBlockHello Ms Ayşe
  • Products in the cartBlockLinen Shirt · 1 item
  • Cart linkButtonBack to cart
  • CouponOffOptional

A message written by Avosist uses credits.

03

Counts those who buy after the message separately

The results screen shows customers who order within 7 days of the reminder as “Recovered by message”, and shows separately those who buy on their own before any message goes out. This keeps the reminder’s share apart from sales that were coming anyway. You can export the report to Excel.

  • Counts of delivered, read, replied and stopped messages
  • Recovered by message and bought before any message are separate
  • Export to Excel
Cart Recovery · CartsExample screen
  • Ayşe K. · Linen ShirtRecovered by messageMessage read · placed an order
  • Mert D. · BackpackBought on their ownOrdered before any message was sent
  • Selin A. · Knit CardiganWaitingMessage delivered

The sample rows are for illustration; they are not a promise of results.

04

The assistant looks after replies; those who opt out stop the messages

When a customer replies to the reminder, the question goes to your AI assistant; it answers about the shipping fee, the size or stock as usual. A customer who taps the “Stop these messages” button in the message is sent no reminders.

  • Questions arrive on your conversations screen
  • Opt-out with one tap
  • Not sent to customers without marketing consent
Automatic follow-up messages →
WhatsAppExample conversation
Cart reminderHello Mr Mert, the City Backpack is still in your cart. The total is 1,890 TL.Back to cart

Customer: How much is shipping?

Assistant: Shipping is free on orders over 750 TL; your cart is above that amount.

STORES IT WORKS WITH

This feature works with the stores and marketplaces listed here. What each one gives is set out on its own page.

All integrations →
Try it free

To see these examples with your own information, create your account and write as a customer on the test screen.

WHO USES IT

Who uses cart reminders?

Businesses whose store is on ikas, Shopify or Ticimax. Three typical uses and the customer’s reply to the message:

Clothing and accessories

Customer asks: “Can I change the size?”

AssistantThe assistant answers the question; it reads the sizes in stock from the store.

Cosmetics and care

Customer asks: “How much is shipping?”

AssistantGives the shipping terms from your knowledge base.

Home and living

Customer asks: “Stop these messages”

AssistantThe customer is removed from reminders; no message is sent for their later carts.

Cart reminders are not available for Trendyol, Hepsiburada or OpenCart. Cart recovery must be enabled in your plan.

QUESTIONS

Questions about cart reminders

In ikas, Shopify and Ticimax stores, Avosist sends one reminder by approved WhatsApp template, after the time you set, to a customer who left a cart unfinished and has given marketing consent, and counts the sales that follow separately.

What is a cart reminder?
It is the reminder message sent to a customer who added products to the cart in a store and left without completing the order. In Avosist this message is sent on WhatsApp, with an approved template and once per cart.
Which stores does it work with?
ikas, Shopify and Ticimax. On Ticimax only the carts of customers who are logged in as members are seen. Cart reminders are not available for Trendyol, Hepsiburada or OpenCart.
How many messages are sent?
One message per cart. No chain of several follow-up messages is set up. You also set how much time must pass before the same customer is written to again.
When is the message sent?
Once the time you choose has passed after the cart is left unfinished; this time is between 15 minutes and 7 days. You also set between which hours of the day it is sent.
Can I add a coupon to the message?
Yes. You can type a coupon code that exists in your store. On ikas and Shopify a coupon can also be created automatically; on Ticimax only an existing code is used.
How do I see whether the reminder works?
The results screen shows the messages delivered, read and replied to, and shows customers who order within 7 days of the reminder as “Recovered by message”. Those who buy on their own before any message goes out are counted separately. You can export the report to Excel.
Does everyone get a reminder?
No. It is sent only to customers for whom your store reports marketing consent. The customer can stop the reminders with the button in the message.

OTHER FEATURES

Other features in the same group

Each feature has its own page that says plainly what it does and what it does not.

AI Sales Assistant Recommends the product, sends the link and takes the order in the chat. Open page → WhatsApp Campaign Management Bulk messages with an approved template: pick the recipients, schedule the send, follow the result. Open page → Lead Capture Moves an Instagram comment into messages, answers the question from an ad, keeps the writer on a list. Open page → Customer List and Audience Writers are gathered on one list; you filter it, export it and use it as bulk-message recipients. Open page → Automatic Follow-up Messages One reminder after a price question, appointment reminders, shipping notices and cart reminders. Open page → Marketplace Questions Drafts answers to Trendyol, Hepsiburada and n11 questions; sends the ones it is sure of. Open page → WhatsApp Shipping Notices Tells the customer when a Yurtiçi Kargo parcel moves, and answers “where is my parcel”. Open page →

Let the unfinished cart get a reminder.

Open your account, connect your store and your WhatsApp Business account, and prepare your message.

Create a free account See pricing

OFFICIAL PRODUCT SOURCE

WhatsApp cart reminders information, verified by Avosist

This page describes current Avosist capabilities. Availability can depend on the connected account, platform permissions, enabled integrations and licence.

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