WhatsApp Shipping Notices | Yurtiçi Kargo Tracking - Avosist
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SHIPPING NOTICES

WhatsApp Shipping Notices tell the customer when the parcel ships, and answer “where is it?”.

When you connect your Yurtiçi Kargo account to Avosist, the status of your shipments is read once an hour. When the status changes, a notice goes to the customer by approved WhatsApp template, together with the tracking link. If the customer writes “where is my parcel”, the AI assistant answers by looking at the same shipment record.

Start free How it works

No credit card needed. Before going live you can write to the assistant as a customer on the test screen in the panel.

IN SHORT

What is a shipping notice?

A shipping notice is the information message that goes to the customer automatically when the shipping status of an order changes. The customer does not have to ask about the parcel, and the business does not answer the same question by hand all day.

In Avosist the notice is sent on WhatsApp, with a template approved by Meta, and for now it works with Yurtiçi Kargo only. You decide which events are notified and between which hours of the day the message goes out.

Yurtiçi Kargo
The only carrier that can be connected; shipment status is read once an hour.
Selectable events
Shipped, transfer event, out for delivery, delivered, problem.
Tracking link
The message holds the tracking or order number and the tracking link.
Answer in the chat
The assistant answers “where is my parcel” from the same shipment record.

SETUP

How do you set up shipping notices?

Three steps. You need to get your web service details from Yurtiçi Kargo.

  1. Connect your Yurtiçi Kargo account

    On the Integrations screen choose Yurtiçi Kargo and enter your web service details. Yurtiçi Kargo has to allow access for the address of the Avosist server; the address is shown in the panel.

  2. Choose which events are notified

    Set the events to notify, the sending days, an hour range or fixed hours, and the daily limit. You can also turn notices off completely and only follow the shipments.

  3. Follow shipments on the Shipments screen

    The Shipments screen shows each shipment’s recipient, tracking link and latest event, and whether the notice was sent. You can filter those in transit, out for delivery, delivered and with a problem.

Start free

Creating an account is free. Take the first step; the panel shows the rest one step at a time.

WHAT IT DOES

What does Avosist do in shipping notices?

Four jobs from the parcel setting off to its delivery, and how each is done.

01

Tells the customer on WhatsApp when the shipment status changes

When the status of a shipment changes, a notice goes to the customer by approved WhatsApp template. The message holds the customer’s name, the tracking or order number, a description of the event and the tracking link.

  • By approved WhatsApp template
  • Tracking link as a button or a link
  • Status is read once an hour
WhatsAppExample conversation
Shipment status changed · automatic
Shipping noticeHello Ms Ayşe, your order number 48213 has been shipped.Track my parcel

02

You choose which event is notified, and at what hour

You turn each event on or off separately. Transfer events are not notified by default; the customer does not get a message at every stop on the way. You also set the sending days, the hour range and the daily limit.

  • Events are turned on one by one
  • Days, an hour range or fixed hours
  • Daily sending limit
Yurtiçi Kargo · Notice settingsExample screen
  • ShippedOnCustomer is notified
  • Out for deliveryOnCustomer is notified
  • DeliveredOnCustomer is notified
  • Transfer eventsOffNot notified

03

Answers “where is my parcel” from the shipment record

When a customer asks about a parcel, the assistant finds the shipment by the tracking or order number the customer writes, or by their phone number if there is no number, and gives its latest event. A store does not need to be connected for this; shipments from the last 45 days are checked.

  • Finds it by tracking number, order number or phone
  • Works even if no store is connected
  • If you wish, you turn off the assistant’s answers to shipping questions
InstagramExample conversation

Customer: Where has my parcel got to?

Shipment record checked · out for delivery

Assistant: Your parcel appears to have gone out for delivery today. I am sending the tracking link.

04

Shows all shipments in one list

The Shipments screen shows each shipment’s status, recipient, phone, order number, tracking link and latest event. You can filter shipments with a problem separately and search by name, phone or tracking number.

  • Filters: in transit, out for delivery, delivered, problem
  • Search by name, phone, tracking and order number
  • Each row says whether the notice was sent
Automatic follow-up messages →
ShipmentsExample screen
  • Ayşe K. · 48213Notice sentOut for delivery · today
  • Mert D. · 48219Notice sentIn transit · yesterday
  • Selin A. · 48224ProblemCould not be delivered · recipient not at the address

Notices are not sent by hand from this screen; they go out automatically according to your settings.

CHANNELS IT WORKS ON

This feature works on the channels listed here. You connect each channel on its own; the knowledge base and the conversation screen are shared.

AI assistant →
Try it free

To see these examples with your own information, create your account and write as a customer on the test screen.

WHO USES IT

Who uses shipping notices?

Businesses that send their orders with Yurtiçi Kargo. Three typical uses:

E-commerce

Customer asks: “Where has my parcel got to?”

AssistantGives the shipment’s latest event from the shipment record and sends the tracking link.

Sellers on Instagram

Customer asks: “Has my order been shipped?”

AssistantFinds the shipment by phone or by number even if no store is connected.

High-volume senders

Customer asks: “Will it be delivered today?”

AssistantSays that it is out for delivery; does not estimate a delivery date.

Shipping notices work with Yurtiçi Kargo only and on WhatsApp only; they give no delivery-date estimate.

QUESTIONS

Questions about shipping notices

Avosist reads the status of the shipments in the Yurtiçi Kargo account you connect once an hour; on the events you choose it sends the customer a notice with a tracking link by approved WhatsApp template, and it answers “where is my parcel” from the same record.

What is a shipping notice?
It is the information message that goes to the customer automatically when the shipping status of an order changes. In Avosist this message is sent on WhatsApp, with an approved template and a tracking link.
Which carriers does it work with?
For now, Yurtiçi Kargo only. You need to enter your Yurtiçi Kargo web service details, and Yurtiçi Kargo has to allow access for the Avosist server.
In which cases is a notice sent?
You can turn the shipped, out for delivery, delivered and problem events on or off separately. Transfer events are not notified by default.
Can I set the hour the notice is sent?
Yes. You set the sending days, an hour range or fixed hours, and the daily limit.
What happens if a customer writes “where is my parcel”?
The assistant finds the shipment by the tracking number, the order number or the customer’s phone and gives its latest event. It works even if no store is connected; shipments from the last 45 days are checked.
Is the notice sent on Instagram or by SMS?
No. Shipping notices are sent on WhatsApp only, with an approved template message.
Can I only follow shipments, without sending notices?
Yes. You can turn notices off and simply follow the status of shipments on the Shipments screen.

OTHER FEATURES

Other features in the same group

Each feature has its own page that says plainly what it does and what it does not.

AI Sales Assistant Recommends the product, sends the link and takes the order in the chat. Open page → WhatsApp Campaign Management Bulk messages with an approved template: pick the recipients, schedule the send, follow the result. Open page → Lead Capture Moves an Instagram comment into messages, answers the question from an ad, keeps the writer on a list. Open page → Customer List and Audience Writers are gathered on one list; you filter it, export it and use it as bulk-message recipients. Open page → Automatic Follow-up Messages One reminder after a price question, appointment reminders, shipping notices and cart reminders. Open page → WhatsApp Cart Reminders One WhatsApp reminder for an unfinished cart; sales after it are counted separately. Open page → Marketplace Questions Drafts answers to Trendyol, Hepsiburada and n11 questions; sends the ones it is sure of. Open page →

The parcel sets off, the customer knows without asking.

Open your account, connect your WhatsApp Business and Yurtiçi Kargo accounts, and choose the events to notify.

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OFFICIAL PRODUCT SOURCE

WhatsApp shipping notices information, verified by Avosist

This page describes current Avosist capabilities. Availability can depend on the connected account, platform permissions, enabled integrations and licence.

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