Marketplace Questions for Trendyol and Hepsiburada - Avosist
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MARKETPLACE QUESTIONS

Marketplace Questions all on one screen, answers drafted by the assistant.

Customer questions asked about your products on Trendyol, Hepsiburada and n11 are gathered on one screen in the Avosist panel. The AI assistant writes an answer to each question from your product, order and knowledge base information. You read the answer and send it, or the assistant sends the ones it is sure of and leaves the rest to you.

Start free How it works

No credit card needed. Before going live you can write to the assistant as a customer on the test screen in the panel.

IN SHORT

What are marketplace questions?

Marketplace questions are the questions customers write to you on Trendyol, Hepsiburada and n11, from your product page or about their order. Marketplaces expect these questions to be answered within a set time; as the number of questions grows, keeping up with them becomes a job of its own.

Avosist brings these questions into the panel and prepares a draft answer for each. Questions are checked every ten minutes. The feature is off at the start; you choose how it works for each marketplace.

Three marketplaces
Trendyol, Hepsiburada and n11 questions on the same screen, filtered by marketplace.
Three modes
Off; the assistant writes and you approve and send; or the assistant sends the ones it is sure of.
Being sure
The assistant counts as sure when every piece of information in the answer is in its sources; if not, it leaves the question to you.
Learns from you
It reads the answers you wrote yourself in the past and looks at them when a similar question comes.

SETUP

How do you turn on marketplace questions?

Three steps. Your marketplace account must be connected on the Integrations screen.

  1. Connect your marketplace

    On the Integrations screen enter your seller details for Trendyol, Hepsiburada or n11. Each marketplace is connected separately.

  2. Choose the answer mode

    On the Marketplace Questions screen choose the mode for each marketplace. In the first days you can start with “the assistant writes, I approve and send” and read the drafts yourself.

  3. Read the drafts and send

    Waiting questions are listed with the product image, the order number and the time left. You can correct the draft, have it rewritten or send it as it is.

Start free

Creating an account is free. Take the first step; the panel shows the rest one step at a time.

WHAT IT DOES

What does Avosist do with marketplace questions?

Four jobs between a marketplace question arriving and being answered, and the assistant’s part in each.

01

Gathers the questions on one screen, with the time left

Questions waiting for an answer on Trendyol, Hepsiburada and n11 appear in the same list: the product image and name, the order number if there is one, the text of the question and the time left to answer. You can filter the list by “Waiting for you”, “Closed” and by marketplace.

  • Product, order number and time left
  • Questions are checked every ten minutes
  • Manual refresh with “Check now” (Şimdi kontrol et)
Marketplace Questions · Waiting for youExample screen
  • Is there a charging cable in the box?Draft readyTrendyol · Wireless Earphones · 9 hours left
  • Is it dishwasher safe?Draft readyHepsiburada · Steel Flask · 21 hours left
  • Do you offer a price for bulk orders?Assistant not sureTrendyol · Steel Flask · 4 hours left

02

Writes an answer to each question from your product and order information

When it writes the draft, the assistant looks at the information on the product asked about, the status of the order if there is one, your store catalogue and your knowledge base. You can correct the answer, have it written again with “Rewrite” (Yeniden yaz) or write it yourself.

  • Product, order, catalogue and knowledge base are the sources
  • The draft can be edited or rewritten
  • Links and phone numbers are removed from the answer that is sent
Marketplace Questions · DraftExample screen
  • QuestionTrendyolIs there a charging cable in the box?
  • Draft answerAssistantYes, there is a USB-C charging cable in the box.
  • SourceSureProduct information

“Send”, “Rewrite”, or edit the answer yourself.

03

Sends the ones it is sure of, leaves the others to you

In automatic mode the assistant sends only the answers it is sure of. To count as sure, every piece of information in the answer must be found in its sources; it does not count itself sure of an answer in which it has to send the customer somewhere else, and it leaves that question to you.

  • If it is not sure it does not send; it leaves the question to you with a note
  • The mode is chosen separately for each marketplace
  • You can go back to approval mode whenever you want
Marketplace Questions · Automatic modeExample screen
  • Is there a charging cable in the box?SentThe information is in the product record
  • Can you make the invoice out to a company?Left to youAssistant not sure: no invoice information in the sources

The assistant does not promise an accuracy rate; it tells you when it is not sure.

04

Learns from the answers you wrote yourself

The assistant reads the answers you wrote on the marketplace in the past: the last 180 days on the first run, then the new ones each day. When a similar question comes, it looks at these answers while writing the draft. It does not use the answers it wrote itself as examples.

  • Your past answers are used as examples
  • Answers about the same product come first
  • The assistant’s own answers do not count as examples
Trendyol AI assistant →
Marketplace Questions · Your similar answersExample screen
  • How long is the warranty?ExampleYour answer · Wireless Earphones
  • Does it have a warranty?Draft readyNew question · same product

STORES IT WORKS WITH

This feature works with the stores and marketplaces listed here. What each one gives is set out on its own page.

All integrations →
Try it free

To see these examples with your own information, create your account and write as a customer on the test screen.

WHO USES IT

Who uses marketplace questions?

Sellers on Trendyol, Hepsiburada or n11 who cannot find the time to answer questions. Three typical uses:

Stores with many questions

Customer asks: “Is there a charging cable in the box?”

AssistantWrites the answer from your product information; sends it with your approval, or itself when it is sure.

Sellers on more than one marketplace

Customer asks: “When will my order be shipped?”

AssistantGathers the questions of three marketplaces on one screen; on Hepsiburada it looks at the order status.

Small teams

Customer asks: “Can you make the invoice out to a company?”

AssistantDoes not send a question it is not sure of; it leaves it to you with a note.

Reporting a question (“Report a problem”, Sorun bildir) is available on Hepsiburada only.

QUESTIONS

Questions about marketplace questions

Avosist gathers customer questions from Trendyol, Hepsiburada and n11 on one screen in the panel; the AI assistant writes a draft answer to each question and, depending on the mode you choose, you send it or the assistant sends the ones it is sure of.

What is the marketplace questions feature?
It is the feature that gathers the customer questions you are asked on Trendyol, Hepsiburada and n11 on one screen in the Avosist panel and writes a draft answer to each question with AI.
Does the assistant answer questions on its own?
That depends on the mode you choose. In one mode the assistant writes, and you approve and send. In the other the assistant sends the answers it is sure of and leaves the ones it is not sure of to you. The feature is off at the start.
What does it mean for the assistant to be “sure”?
It means that every piece of information in the answer is found in its sources (product information, order status, catalogue, knowledge base, your earlier answers). If information that is not in the sources is needed, the assistant does not count itself sure and leaves the question to you with a note.
How often do questions arrive?
Questions are checked every ten minutes. You can refresh without waiting with the “Check now” (Şimdi kontrol et) button.
Can I change the answer before it is sent?
Yes. You can correct the draft, have it written again with “Rewrite” (Yeniden yaz) or write your own answer.
Can the answer contain a link or a phone number?
No. Links, email addresses and phone numbers are removed from answers before they are sent to the marketplace.
Which marketplaces are supported?
Trendyol, Hepsiburada and n11. Each is connected separately on the Integrations screen and the answer mode is chosen separately for each.

OTHER FEATURES

Other features in the same group

Each feature has its own page that says plainly what it does and what it does not.

AI Sales Assistant Recommends the product, sends the link and takes the order in the chat. Open page → WhatsApp Campaign Management Bulk messages with an approved template: pick the recipients, schedule the send, follow the result. Open page → Lead Capture Moves an Instagram comment into messages, answers the question from an ad, keeps the writer on a list. Open page → Customer List and Audience Writers are gathered on one list; you filter it, export it and use it as bulk-message recipients. Open page → Automatic Follow-up Messages One reminder after a price question, appointment reminders, shipping notices and cart reminders. Open page → WhatsApp Cart Reminders One WhatsApp reminder for an unfinished cart; sales after it are counted separately. Open page → WhatsApp Shipping Notices Tells the customer when a Yurtiçi Kargo parcel moves, and answers “where is my parcel”. Open page →

Marketplace questions should not wait unanswered.

Open your account, connect your marketplace and choose the mode. You can start by reading and approving the first drafts yourself.

Create a free account See pricing

OFFICIAL PRODUCT SOURCE

Marketplace questions information, verified by Avosist

This page describes current Avosist capabilities. Availability can depend on the connected account, platform permissions, enabled integrations and licence.

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