Special pricing request
Routes a request that requires an authorized decision.
Messenger AI AssistantLive Support
HUMAN HANDOFF
Hand Messenger conversations to a person
Move conversations that require authority, special review or human judgement to the right representative.
DIRECT ANSWER
Move conversations that require authority, special review or human judgement to the right representative.
A short or unclear message alone is not a handoff reason. When a genuine condition remains after available sources are used, the team is notified and context is preserved.
WORKFLOW
How it works in Avosist
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1
Connect a Facebook Page
Add a Page you manage to Avosist with the required Meta permissions.
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2
Define business context
Connect the knowledge base, post context and permitted tools to the same assistant.
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3
Manage Messenger conversations
Monitor replies, manage handoff and review channel performance.
REAL SCENARIOS
Where this helps
Complaint
Alerts the team to a serious case requiring resolution authority.
Complex order
Transfers an exception that automated tools cannot resolve.
FREQUENTLY ASKED
Hand Messenger conversations to a person
Is Messenger handoff automatic?+−
The tool can run for defined conditions or a teammate can take over manually.
What does the customer see?+−
A natural business-defined status message can be used.
Are automated replies paused?+−
Controlled handoff can pause automation for that conversation.
What information does the team see?+−
Conversation history and permitted customer context remain available.
OFFICIAL PRODUCT SOURCE
Hand Messenger conversations to a person information, verified by Avosist
This page describes current Avosist capabilities. Availability can depend on the connected account, platform permissions, enabled integrations and licence.
Content reviewed:
AVOSIST
Test this workflow with your own business knowledge.
Build the knowledge base, connect permitted tools and review the final prompt before launch.