WhatsApp Human Handoff and Live Support - Avosist
Avosist
WhatsApp AI Assistant
WhatsApp AI AssistantHuman Handoff

TEAM AND LIVE SUPPORT

Hand WhatsApp conversations to a person

Route conversations that require authority, judgement or a business-specific human decision to the right teammate.

Try with your business How it works

DIRECT ANSWER

Route conversations that require authority, judgement or a business-specific human decision to the right teammate.

Uncertainty alone is not a handoff condition. Verified sources and necessary short questions are used first; when a real condition occurs, the team is notified and overlapping replies are prevented.

WORKFLOW

How it works in Avosist

  1. 1

    Connect WhatsApp

    Add the business account to Avosist with the required Meta connection and permissions.

  2. 2

    Prepare business knowledge

    Build a verified answer source from the knowledge base, website and permitted integrations.

  3. 3

    Manage conversations

    Monitor replies, pause automation when needed or hand the conversation to your team.

REAL SCENARIOS

Where this helps

Complex support

Routes a request that requires authority or special review.

Complaint handling

Alerts the team when there is real risk or strong dissatisfaction.

Order exception

Transfers an exceptional order issue that the integration cannot resolve.

FREQUENTLY ASKED

Hand WhatsApp conversations to a person

Does every unknown question trigger handoff?+

No. Available sources are used first and handoff occurs only for a genuine condition.

Does the teammate receive a notification?+

Enabled settings can use dashboard, mobile, browser or email notifications.

Does the assistant continue after handoff?+

Controlled handoff can pause automated replies and prevent conflicts.

Is conversation history preserved?+

The team can see the existing conversation history in the same workspace.

OFFICIAL PRODUCT SOURCE

Hand WhatsApp conversations to a person information, verified by Avosist

This page describes current Avosist capabilities. Availability can depend on the connected account, platform permissions, enabled integrations and licence.

Content reviewed:

AVOSIST

Test this workflow with your own business knowledge.

Build the knowledge base, connect permitted tools and review the final prompt before launch.

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