Product image
Attempts to match a customer image with verified catalog data.
WhatsApp AI AssistantMedia Messages
IMAGE, VOICE AND DOCUMENTS
Understand WhatsApp media messages
Evaluate a customer image, voice note or safe document together with the accompanying message and previous conversation.
DIRECT ANSWER
Evaluate a customer image, voice note or safe document together with the accompanying message and previous conversation.
Media analysis must not invent a product or price. Accessible content is interpreted first and then matched with verified knowledge-base or commerce data when product facts are required.
WORKFLOW
How it works in Avosist
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1
Connect WhatsApp
Add the business account to Avosist with the required Meta connection and permissions.
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2
Prepare business knowledge
Build a verified answer source from the knowledge base, website and permitted integrations.
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3
Manage conversations
Monitor replies, pause automation when needed or hand the conversation to your team.
REAL SCENARIOS
Where this helps
Spoken price question
Understands the request and uses a verified price source.
Support document
Uses a safe customer document within the support conversation.
FREQUENTLY ASKED
Understand WhatsApp media messages
Can Avosist understand WhatsApp images?+−
It can analyze accessible visual content and attempt to match it with verified product data.
Can it answer voice notes?+−
Yes, when the audio can be processed, the request is handled in conversation context.
Are all files accepted?+−
No. Only permitted types and sizes pass the security checks.
What happens when a match is uncertain?+−
An uncertain product should not be presented as a verified match; the answer stays within confirmed data.
OFFICIAL PRODUCT SOURCE
Understand WhatsApp media messages information, verified by Avosist
This page describes current Avosist capabilities. Availability can depend on the connected account, platform permissions, enabled integrations and licence.
Content reviewed:
AVOSIST
Test this workflow with your own business knowledge.
Build the knowledge base, connect permitted tools and review the final prompt before launch.