Product recommendation
Suggests relevant options that are verified as available.
WhatsApp AI AssistantProduct and Orders
COMMERCE SUPPORT
WhatsApp product and order support
Bring verified commerce data into the conversation when a customer asks about a product, price, stock, order or shipment.
DIRECT ANSWER
Bring verified commerce data into the conversation when a customer asks about a product, price, stock, order or shipment.
Without an integration, the assistant is limited to verified knowledge-base content. With an integration, a relevant product or category URL can be shared when it advances the customer request.
WORKFLOW
How it works in Avosist
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1
Connect WhatsApp
Add the business account to Avosist with the required Meta connection and permissions.
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2
Prepare business knowledge
Build a verified answer source from the knowledge base, website and permitted integrations.
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3
Manage conversations
Monitor replies, pause automation when needed or hand the conversation to your team.
REAL SCENARIOS
Where this helps
Shipping question
Uses permitted order and shipment data after identification.
Alternative product
Can recommend verified alternatives when an item is unavailable.
FREQUENTLY ASKED
WhatsApp product and order support
Which commerce data can be used?+−
Depending on platform permissions, product, price, stock, order and shipping data can be used.
Does it invent products without an integration?+−
No. It must stay within verified knowledge-base content.
Does every answer include a link?+−
No. A link is shared only when the customer intent and conversation stage make it useful.
Is stock information current?+−
The latest verified integration data is used; no definitive claim is made when the source is unavailable.
OFFICIAL PRODUCT SOURCE
WhatsApp product and order support information, verified by Avosist
This page describes current Avosist capabilities. Availability can depend on the connected account, platform permissions, enabled integrations and licence.
Content reviewed:
AVOSIST
Test this workflow with your own business knowledge.
Build the knowledge base, connect permitted tools and review the final prompt before launch.