Customer support
Answers questions about products, services, opening hours and policies with verified content.
WhatsApp AI AssistantBusiness Automation
WHATSAPP BUSINESS
WhatsApp Business automation
Answer incoming WhatsApp messages using customer intent, conversation history and verified business knowledge instead of rigid reply templates.
DIRECT ANSWER
Answer incoming WhatsApp messages using customer intent, conversation history and verified business knowledge instead of rigid reply templates.
Avosist goes beyond a greeting bot. It connects follow-up messages to the existing conversation, uses permitted sources and can stop automation when a human teammate takes over.
WORKFLOW
How it works in Avosist
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1
Connect WhatsApp
Add the business account to Avosist with the required Meta connection and permissions.
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2
Prepare business knowledge
Build a verified answer source from the knowledge base, website and permitted integrations.
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3
Manage conversations
Monitor replies, pause automation when needed or hand the conversation to your team.
REAL SCENARIOS
Where this helps
Sales conversations
Recommends relevant products and uses a purchase link when the context calls for it.
Follow-up messages
Understands a short question such as “What about shipping?” in the previous product context.
FREQUENTLY ASKED
WhatsApp Business automation
What is WhatsApp Business automation?+−
It is the management of customer messages using business knowledge and conversation context.
Is it a fixed-reply bot?+−
No. Each answer is prepared from the customer message and permitted business sources.
Can a human teammate take over?+−
Yes. A teammate can take over and prevent overlapping automated replies.
What is required for setup?+−
An eligible WhatsApp Business account, Meta connection and required channel permissions are needed.
OFFICIAL PRODUCT SOURCE
WhatsApp Business automation information, verified by Avosist
This page describes current Avosist capabilities. Availability can depend on the connected account, platform permissions, enabled integrations and licence.
Content reviewed:
AVOSIST
Test this workflow with your own business knowledge.
Build the knowledge base, connect permitted tools and review the final prompt before launch.